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Very fast processing of my dog’s ER…
Very fast processing of my dog’s ER claim!!
Insurer: Embrace
By: Kim Weete
PetsBest takes a long time to process a…
PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.
Insurer: Pets Best
By: Linda Van Mierlo
Reasonable cost for plan
Reasonable cost for plan, have not used it yet will know more.
Insurer: Nationwide
By: Zeus
Chris came through sooner than expected!
Chris clearly understood my inquiry and took time to research it on the phone. When he recognized that my claim had not yet been paid, he escalated the issue and managed my expectations for resolution. When I called on 8/25/2025, Chris explained it could take up to 15 days to complete the review. I received the payment for my claim today, 8/27/2025. Fortunately, he followed the best practice of service to under-promise and over-deliver. Thank you Chris!
Insurer: Embrace
By: Tammy Knoll-Anderson
They call pain, a condition
What ever pain your pet have, they call it new “ ‘condition’ not to pay, Pain is not a condition, is temporary.
Insurer: Trupanion
By: Fanny
Couldn't just sign up for accident…
Couldn't just sign up for accident insurance. I don't know if that was my fault or that you can't just sign up for accident insurance. Also I tried to login to my new account three times and was unsuccessful. I don't know if it's because we have an annuity with you as well.
Insurer: Nationwide
By: Judy Cohen
Waste of time and money
Waste of time and money
Insurer: Nationwide
By: customer
My pet has developed an autoimmune…
My pet has developed an autoimmune disease. He has to go often for labwork and care. My Vet files the claim before I leave the office, and Trupanion pays before I even leave the Vet office!
Insurer: Trupanion
By: Janice
Very easy
I submitted my first claim. Pumpkin made it very easy, and the process was smooth
Insurer: Pumpkin
By: Kristine
I have really struggled…
I have really struggled to get Embrace to understand I split my wellness bills from the vet into payments with the vet. I have had claims denied because the vet receipt to me says zero, but the charge was moved over to my installment, and they won't accept the installment because each payment to the installment doesn't have a wellness item attached to it. I send in both the zeroed out bill with costs, and the installment receipts, and still get denied. After the companies response, and attempt to follow their instructions for successful payment, I was just denied again, Although the action happened within the guidelines of the policy, they deny based on paperwork the vet has available. So a company that is offering insurance, but not paying, and the customer can't do anything about it because they are limited to what the vet provides. I have sent in a BBB complaint and I hope this company can align their claims to vet clinics so the customer isn't in the middle paying for something they are not getting. And masking as military friendly when in fact they are not. A complaint to USAA to remove affiliation is next.
Insurer: Embrace
By: Joe Thibault T