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they did what they said they would!
A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.
Insurer: Healthy Paws
By: christina schroeter
Once again Trupanion was there for us…
Once again Trupanion was there for us when our baby boy needed urgent surgery. They are an awesome company! They have made it possible for us to save his life several times now. No guilt because we can do what is medically necessary without hesitation. I would never consider having a pet without them in our corner! Thank you Trupanion for helping us when we needed you!
Insurer: Trupanion
By: Don Beck
20% rate increase despite no claims
Trupanion increased my rates by >20% after my first year of coverage despite the fact that I never made a claim nor missed a payment. I called to question the increase and they suggested I look elsewhere for coverage if it was too much. So, after just one year, I have to begin researching and comparing coverage AGAIN. And with another year of age, my dog will only be harder to find reasonable coverage for. And Trupanion can only say: "Take it or leave it." I understand small yearly increases, but 20% is absurd, especially after the first year. Am I to expect 20% next year and the following years as well? I'll be paying double within 3 years even if I make no claims. Don't trust that your "competitive" rate will stay anywhere near competitive after the first year. Expect to begin looking for a new insurer all over again.
Insurer: Trupanion
By: Justin
Trupanion Is Excellent Pet Insurance
Trupanion provided payment for the surgical procedures my dog needed. They had been recommended to me by family but my experience with pet insurers was that my coverage never included any of the problems my pet had. Trupanion came through when my dog was unexpectedly injured.
Insurer: Trupanion
By: James Sylvana
Great customer service and response!
Great customer service and response.
Insurer: Trupanion
By: Danny Faryniarz
Pets Best does exactly as they claim…
Pets Best does exactly as they claim they do and I'm very happy that we have them especially now that our furry family member has an illness that's requiring monthly tests and medications.
Insurer: Pets Best
By: ricky koscier
Excellent customer service
My 6 years old maltipoo is going thru a difficult period between teeth and a tumor on his chest. I was questioning myself what to do with the costs of the vet. All the process was relatively easy and very friendly. I have received the reimbursement faster I was expecting and accurate. Thank you all that participate on making this happen.
Insurer: ASPCA
By: Aspca Reliable and Friendly
The claim was easy to submit and we received the check from Healthy Paws in record time! Thank you Healthy Paws!
Boudreaux had to have a toe removed because of an injury and the surgery was pretty pricey. I filed the claim and it was easy to submit and we received the check from Healthy Paws in record time! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Kelly
Our dog recently had to have his toe…
Our dog recently had to have his toe amputated because of an injury. The claim was easy to file and they paid 90% of the entire amount, after the deductible was met, with no tedious questions asked. We have 2 dogs covered by Healthy Paws and they have been great each time we have needed them. Also, we got the reimbursement check in record time!
Insurer: Healthy Paws
By: Kelly Cummings
I learned the hard way
Switched to Petplan insurance. Better coverage and lower premiums. Insured my first pet with Trupanion. Unfortunately and unbeknownst to everyone, she was born with chronic kidney disease. Wish I had insured with Petplan. The cost of many exams would be covered. I'm so sorry I didn't do more of my own research before buying into a Trupanion policy. There's nothing I can do about pooch #1, but pooch #2 is getting better coverage for less money. Live and learn, right? More than anything, I hope my new pup is healthy and happy. Respectfully Mary
Insurer: Trupanion Canada
By: Mary Doan