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I am very disappointed in this company.
I am very disappointed in this company. I have spent thousands of dollars on a policy that will not compensate me for my dogs allergy and ear infection saying it was a pre existing condition having occurred 4 years ago when he was a puppy. I am considering canceling my policy because I donât think it is of use to me if it doesnât cover my dogâs allergies and ear infection and goodness knows what else it wonât cover. This was the first claim I made in 4 years so am very unhappy with this company.
Insurer: Trupanion Canada
By: Beverley
Feeling of security for my ALD.
I can get my boy what he needs to be healthy and not have to worry if I can cover the cost.
Insurer: Trupanion Canada
By: Suzanne
Confusing Communication
I requested a pre-approval for dental cleaning and possible extraction. The notification I received was difficult to read and I thought I would have some coverage. I decided to proceed thinking I would play the $1000 deductible and 10% of the remaining balance. In the end, not a penny was covered, but I had contributed $500 towards a deductible. The statements are incredibly confusing and difficult to decipher, even the ones for a simple trip to the vet. Also, our deductible goes up more and more every year. Itâs almost at the point where we are considering canceling our policy and putting the money we would pay in premiums into a savings account for expenses we incur related to our dog.
Insurer: Trupanion Canada
By: Marli
I understrand that the the vet's initial exam is not covered but during treatment a vets work should be covered.
I understrand that the the vet's initial exam is not covered, but during treatment, a vets work should be covered. On the first day of our illness, x-rays were taken and the vet "exam" was not covered. On the second day they took additional x-rays (not charged) and the vet reviewed them. This should have been covered as it was part of the treatment.
Insurer: Trupanion Canada
By: Gary
Paul was very kind and extremely helpful.
Paul was very kind and extremely helpful.
Insurer: Trupanion Canada
By: Lorraine
Excellent service.
Submitting a claim, was easy and fast.
Insurer: Trupanion Canada
By: Cindy
Trupanion is the best pet insurance company that meets and surpasses all our puppy needs and care ??
Trupanion is the best pet insurance company that meets and surpasses all our puppy needs and care ??
Insurer: Trupanion Canada
By: Darin
Very pleasant encounter
Very pleasant encounter
Insurer: Trupanion Canada
By: Alec
Easy Process
Very simple and straightforward
Insurer: Trupanion Canada
By: Zac