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Always easy to submit claims
Always easy to submit claims; much improved from previous online site. And quick payment of claims as well. Great customer service, too.
Insurer: Embrace
By: Linda Roggli
It was a simple process
It was a simple process, easy to apply
Insurer: Nationwide
By: EA
Easy to use
Fast, efficient and friendly customer service!
Insurer: MetLife
By: Katrina
Easy to complete application and select…
Easy to complete application and select options.
Insurer: Nationwide
By: Ro
First time pet insurance owner, and happy with SPOT.
This is the first time I have bought pet insurance. I was concerned how difficult it would be to receive funds. Spot has been better than I thought, and I would choose them again.
Insurer: Spot
By: April Carleton
Submitted a claim for my dog
Submitted a claim for my dog Great staff took care of all the paperwork ….. Very happy with Fetch…!!!!!
Insurer: Fetch
By: Ronald
Submitting claims are easy
Submitting claims are easy. Communication is great.
Insurer: MetLife
By: R.E. Simmons
I acquired this policy based on my…
I acquired this policy based on my vet's recommendations as for the simplicity of it's usage. I was told after each visit a copy of my billing would and was sent to Embrace for processing of reimbursements ... Yet if there is a problem with embrace not receiving the invoice due to changes in their system processing methods I would not be reimbursed. as was the case for several years Receipts were sent in to what was then the original processing center not knowing of any changes having been made thus causing my claims to never have been seen and of course not being processed Embrace told me no matter what it's my responsibility and embrace holds themself at NO fault At $2,625.00 yearly is this truly the way to go?
Insurer: Embrace
By: Roger Belanger
MetLife has been great!
MetLife has been exceptional to work with. I have had their pet insurance for over two years now and never had any issue filing claims or getting reimbursement per my policy.
Insurer: MetLife
By: daleanne
Never Filed a Claim, yet I was Rewarded with Price Hikes
I never once filed a claim and yet they continued to hike my premium, getting to a blinding $100 bill this year. I made a request to cancel in May of this year, which they countered with lowering my coverage, so I accepted. A new policy was underwritten and enacted in June. They wrote me in July to say they cancelled my policy anyway. I asked why, they cited the May request. Okay, fine. I don’t understand why THEY reopened the request after it was ALREADY resolved through a compromise they proposed. I’ve just wrapped up another round of unnecessary discussion because now, in August, they’ve reopened the ticket AGAIN to say “they’ll look into my inquiry and respond promptly.” So I answered that this was a futile attempt, which then they responded with a condescending email stating that since the policy was cancelled, they cannot reinstate it. Good grief. Overall I’m exceedingly disappointed in their service, and especially their mismanaged, disorganized “inquiry system.” Save yourself the headache. Don’t go with HealthyPaws.
Insurer: Healthy Paws
By: Micaela Flournoy