224,099+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,099 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very difficult to submit with mobile app
Every time I submit claims individually whatever the review process is there is somebody that comes through it's not randomly generated by the computer and they start naming items and it gets very confusing because you know you've submitted something and it disappears and you end up resubmitting it and then I've had where they claim they don't have what they need but it's already submitted. And then they combine claims that shouldn't be combined because they're under another dog's name. The other concern is it appears that some of these representatives are working at home because you can hear children in the background. How is our information safe like that?
Insurer: MetLife
By: customer
Never signed up to these but taken a…
Never signed up to these but taken a payment from my account I don’t know what is going on will be reporting as fraud tomorrow
Insurer: Embrace
By: Marisa Turner
Customer CARE
My representative, Jeff, was incredibly helpful. He listened to my needs and guided me to a plan that perfectly suited those needs. He was knowledgeable, efficient, and professional. I couldn't have asked for better customer care-- not just customer service-- customer CARE!
Insurer: Embrace
By: Dawn Hibbler
simple step-by-step claim
Very simple step-by-step claim submission process and swift review!
Insurer: Fetch
By: Rachel
Healthy PAWS has been a great pet…
Healthy PAWS has been a great pet insurance company to deal with, they have been very responsive concerning claims. They typically reimburse you within 1 to 3 days of filing your claim. I have two dogs currently insured through healthy paws, and I would highly recommend them.
Insurer: Healthy Paws
By: Holly Hale
You raise my rates (it’s now approx…
You raise my rates (it’s now approx $190.00 per month.. When I submit a claim, I get a very little bit back because you have decided to deny so many treatments/meds.. YOU ARE PRICING ME OUT OF CARING FOR MY DOG!! Then you say how much you care … what a joke
Insurer: Trupanion
By: Pat Ferraiuolo
Helpful and kind representative
The Embrace representative was very kind and helpful throughout my policy renewal process.
Insurer: Embrace
By: Laura
Bad customer service
My first claim, there were five invoices, the total claim was $1392.59. The policy I bought was “Annual” deduction $700.00, 90% . Fetch staff charged $1049.88, when I did the online chat with a human Lisa told me she saw the error, but she has to file a reassessment form and it will take 30 days for a correction. I then phoned and was informed that that information was correct. Even though she saw the error, and said she saw that the form had been filed it would take 30 days to get corrected. That is ridiculous. I was not upset about the error. Mistakes are made, but taking 30 days to make a correction is in my opinion incorrigible. Shame on Fetch. I am pretty sure that they would not pay a claim if I made my premium 30 days late.
Insurer: Fetch
By: Debra Belmore