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Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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honestly, go somewhere else. Not worth it
They used to have a great reputation, but idk what happened. I went with pets best because of the price and wellness plans etc. I currently have 5 outstanding claims with them and nothing. Full disclosure, they range from one calendar month to one week ago. However, they’re all marked as “received” or “waiting for vet info” despite attaching the full vet notes on letterhead with detail…. My vets office has confirmed that they haven’t even contacted them btw. I keep getting “sorry we’re taking so long” automated updates and they claim they’re hiring more staff. The bbb “resolution” about this has not been updated since March of last year. Also, their “direct pay” is misleading…. Unless your vet will take payment plans/arrangements, it’s just a paper. That your vet agrees to receive payment from them directly. Well that’s great…. But no vet will keep you or continue this if they’re taking 35-40 (business) days to process claims. You also need a prior approval for anything over 1k, so hopefully if you have an expensive emergency….. your animal won’t mind waiting 30-40 days. Otherwise I guess they’ll deny the claim for not having pre approval. Pros: affordability for young animals, optional wellness plan, uh…. Handy app (like everyone else) Con: you will not receive payment any time soon, they have terrible customer service. So if you have a line of credit/payment option/interest free plan and can afford to wait almost two calendar months for your claim to be reviewed, it’s great. I guess.
Insurer: Pets Best
By: Garrett
I has not expecting my chat experience…
I has not expecting my chat experience to actually have a good out come. Nyssa replied very quickly, was able to help me and told me the problem I was having would be dealt with and I would get an email showing this. If anyone from Rogers reads this you need to hire more employees like Nyssa!
Insurer: Trupanion Canada
By: Terri Teeter
Easy and effective
I have been very impressed so far! Claims are EASY and quick. Each one has paid off. No comparison with price of other products. Definitely recommend!
Insurer: Lemonade
By: Lexi
Responsive, Fair, Easy pet insurance
Excellent service Great value Mission driven
Insurer: Lemonade
By: Sumeet
Great Customer Service for Pet Insurance Claim
I had great customer service for the claim I submitted. Submitting the claim was quick and easy. Once the claim was review, I received a phone call and a follow up email with detailed information on what was covered according to my plan. Thank you!
Insurer: Lemonade
By: Rena
Amazing! Easy claims and my money was reimbursed very quickly!
Everything went very smoothly and quickly. Took my puppy in for her shots. Turned in my claim before I every left the Vets office. Very quick turn around on reimbursement.
Insurer: Lemonade
By: Melissa
My Preventive Essentials claim was processed and reimbursed within 2 weeks of filing my claim.
I was emailed status updates during the review period. I am pleased with Pumpkin Pet Insurance.
Insurer: Pumpkin
By:
You’re amazing to deal with
You’re amazing to deal with
Insurer: Trupanion Canada
By:
Reliable Pet Insurance
Trupanion paid all claims as promised
Insurer: Trupanion Canada
By:
They have always been very helpful when i have reached out.
They have always been very helpful when i have reached out. with the chat service its very easy to ask questions to know exactly what will be covered.
Insurer: Trupanion Canada
By: