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After years of wonderful service you have changed how you work claims and reimburse Vets.
After years of wonderful service you have changed how you work claims and reimburse Vets. It is a disadvantage to me, who pays your bills, and to them. Further I was misinformed by Trupanion and I made it very clear that I expect a phone call from a more senior person. Which has NOT happened. You used to have superb customer relations and now you are average at best. I have had 2 dogs insured with you since 2012 and I am extremely disappointed in your recent performance.
Insurer: Trupanion
By: Patricia
A true companion.
Completely competent and kind and patient.
Insurer: Trupanion
By: Jane
Always a good experience.
Always a good experience. Nice people answering dumb questions.
Insurer: Trupanion
By: Debbie
Trupanion - A Pet Owners Best Friend!
As always the staff was very helpful and knew their product extremely well! They are the company's greatest asset. Keep up the excellent work!!!
Insurer: Trupanion
By: Charles
Because of the ease of submitting claims on my phone how quickly you settle claims how clear the explanations are whether pro or con and how great your customer service is when I need to speak to a human.
Because of the ease of submitting claims on my phone, how quickly you settle claims, how clear the explanations are whether pro or con, and how great your customer service is when I need to speak to a human. All excellent. I couldnât be happier. ??
Insurer: Trupanion
By: Debra
Excellent service!
Excellent service!
Insurer: Trupanion
By: Michelle
Great service!
Extremely fast service and payment!
Insurer: Trupanion
By: Tamara
Satisfied customer!
Fair evaluations. Continuous communication via email on processing claim. Reimbursement(s) are quick.
Insurer: Trupanion
By: Anthony
A true companion.
Completely competent and kind and patient.
Insurer: Trupanion
By: Jane
friendliness and knowlege of team members.
friendliness and knowlege of team members. And the ease of the process to enroll pets. Have not had any need to use insurance yet but feel better having the reassurance if I have extraordinary costs I will be able to have my pets taken care of with the help of Trupanion
Insurer: Trupanion
By: Debra