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Smooth Claim
We submitted a couple claims for out pet. The process was simple and the payment arrived as expected.
Easy clear-cut process
Website easy to navigate. Claims submission process clear with step-by-step path. Good turnaround time on coverage decision and receipt of payment.
Insurer: Pumpkin
By: The Hughes'
Pet Coverage
We have insured all of our pets with Pets Best for more than 15 years, and have been extremely happy with the coverage, response and support that have been provided for a variety of issues that have occurred.
New policy was explained
New policy was explained. Richard was very helpful
Insurer: Nationwide
By: customer
Not worth the cost
I have filed claims with this provider. They accept the premium payments but they always deny the claim. I wish I stayed with Fetch!!
Pets Best
Outstanding customer support and value for the money. They are there when you need them!
High Fees, Slow Processing, and Little in Return
It costs a small fortune per month. I was paying $32 a month and then it just bumped up to $42 for the same coverage. Processing time takes *weeks* and in the three years that I have had them, I've received a whopping $5 back. They always seem to have a reason as to why I am not reaching my $250 deductible and so I end up shelling out not only hundreds of dollars to the insurance place, but also to the vets for illnesses, meds, etc. With these kinds of prices, it should be covered and yet somehow, nothing ever really is. The price hike was the last straw. I found better coverage from a better rated company with an average of 48 hours (according to Google), for about half the price.
Metlife is the Worst!!!
As a new customer with three dogs, I was hopeful that MetLife Pet Insurance would provide the peace of mind I was looking for, but it has proven to be a frustrating and disappointing experience. The claims process is incredibly slow, far from the efficient timeline they advertise. What they classify as an accident they claim was a Sickness for a freak accudent one of our dogs suffered. It's a significant financial strain to wait so long for money you've already spent, especially with multiple pets and the associated high vet bills. What's even more frustrating than the long wait times is the customer service. Each time I've called to check on a claim's status, I've been met with unhelpful information. There's no sense of genuine desire to help resolve the issue. Given the slow processing and lack of support, it's clear this company is not equipped to handle the needs of a multi-pet household. I'm actively looking for a new provider that can offer the reliable service and support that MetLife promised but failed to deliver. I highly HIGHLY recommend you look elsewhere when looking for pet insurance and don't believe some of the positive reviews about this company. Speaking honestly, we've had a negative experience with MetLife.
Insurer: MetLife
By: Patrick
Quick and Easy
I appreciate the ease of submitting claims online. I was also impressed with how quickly my claims were processed and the amount paid.
Insurer: Trupanion
By: Kim