I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info etc. so I thought I was all set.
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info, etc. so I thought I was all set.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Ana
- BREED: Staffordshire Bull Terrier
- AGE OF PET: 0 - 3
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This experience was reasonable.
This experience was reasonable. I put an 8 because we believe the last claim was underpaid.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: David
- BREED:
- AGE OF PET: 0 - 3
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I have had the best service with claims for
my dog Oliver in the past.
I have had the best service with claims for
my dog Oliver in the past.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Claudia
- BREED: Poodle
- AGE OF PET: 7 - 10
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Linnea as all your customer service reps are helpful professional knowledgable and make me feel like a "listened to" and truly valued client.
Linnea, as all your customer service reps are helpful, professional, knowledgable and make me feel like a "listened to" and truly valued client. Why I didn't choose a 10, is because I learned that the office visit charge is not covered - I was told, when expressing my concern after utilizing services of a VERY EXPENSIVE eye specialist with off the charts office visit charges - that to keep premiums as low as possible, these charges can't be covered. Also, when I had to pay in excess of $3K for the patella luxating surgeries on both legs, Juliette was 4 weeks short of the 3 month waiting period - (again, understand pre-existing conditions) - - - BUT, when sitting in my same primary care vet I see the brochures that new clients can have NO THREE MONTH WAIT to have issues covered - on your newer brochure. This made me feel like the 3 month waiting period was really NOT that significant if in trying to recruit new clients, that is waived as incentive to join. I didn't do a lot of research on comparison plans, but trusted if your brochure was in my vet's office, that you had to be competitive and a good company. Again, your reps are all a feather in the Trupanion cap.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Ave
- BREED: Toy Poodle
- AGE OF PET: 7 - 10
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Always professional knowledgeable and courtesy
Always professional, knowledgeable and courtesy
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Donna
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Because it has always been very easy to deal with Trupanion
Because it has always been very easy to deal with Trupanion
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Colette
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Pleasant experience
Because the customer service rep was very pleasant and knowledgeable
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Tishanna
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Great customer service
Claims processed promptly, very satisfied
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Donna
- BREED:
- AGE OF PET: 0 - 3
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Easy person to communicate with
Easy person to communicate with
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Edward
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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New Insurance For Our Little Guy
Easy to enroll and understand coverage
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Cynthia
- BREED: Pomeranian
- AGE OF PET: 0 - 3
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No
