216,093+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,093 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
216,093 total
What are you looking for?
Most selected providers in "March, 2026"
This chart shows the distribution of the most selected pet insurance providers in March, 2026.
Providers with highest rating
19,767 reviews
11,041 reviews
5,351 reviews
55,032 reviews
8,908 reviews
Category with most reviews
This chart shows the distribution of review categories.
Unlucky 9%
The website claims a 91% customer satisfaction score. Guess I'm one of those unlucky 9%. Nothing happened to my claim for 2 days until I called and asked why I hadn't heard from an insurance adjuster yet. They said they needed more information - yet no one had bothered to call me to follow up. Things did pick up when I finally heard from an insurance adjuster and I was overjoyed that she found me a rental car. But now I find out my car is still in the tow truck yard a week since my claim was submitted. I'm really not impressed.
Insurer: Sonnet
By: Dennis
Trash
They don't cover common claims, they're incredibly slow (It took them 2.5 months to process my claim), and it takes a while to get someone on the phone. However, the customer service is quite good, so they got upgraded from 1 to 2 stars.
Insurer: Pets Best
By: Andrew
Sonnet : fast and easy!
I really like Sonnet insurance. I have both my car and home insured through them. My only thing where’s there’s room for improvement is more transparency and warning on when and why rates have increased. Love that everything is digital and easily accessible. My old insurance provider had asked me so many questions I couldn’t answer like how far a fire hydrant was from my building! Did they expect me to actually measure something like that? I have fortunately never needed to make a claim but I expect that Sonnet would make that easy to do just like everything else.
Insurer: Sonnet
By: Denise
Very user friendly
Very user friendly. For first time home owners insurance, it has been a good experience so far. I like that if you have a question they have a way to get an answer without sitting on hold. Thanks
Insurer: Sonnet
By: Sharlene
Highway Robbery
I am so upset and extremely disappointed in Trupanion. Be prepared for off the charts increase in premiums every year. Last October they raised my rates close to 20.00 per per, I have four animals. Now they just did it again. I’m paying almost 200.00 more per month then what I was paying two years ago. When I signed up they told me I would have minimal increases. A total misrepresentation of the truth. Be aware and search around for a company that cares about the middle class and doesn’t cater to the wealthy.
Insurer: Trupanion
By: Kathy
Hot tub liability
I had a question about our hot tub the gentleman answer was informative and he was efficient. Our hot tub is covered under our insurance.
Insurer: Sonnet
By: JBM
During the pandemic insurance companies…
During the pandemic insurance companies gave refunds for not driving while everyone was on lockdown. You did not. When I called I was told I could change my policy to a lower rate and save money that way which was not helpful at all. Very disappointed in the way your company chose to handle your valued customers. I will be searching for a company that will offer better discounts for loyalty. All I have gotten is price increase.
Insurer: Sonnet
By: lorrianne
We changed our insurance for both our…
We changed our insurance for both our home & 3 cars 3 years ago and have been VERY happy with our savings :) We have yet to make a claim on either policy (knock on wood) so I can't speak to that aspect of working with Sonnet but certainly hope if ever called upon that I can add a 5 star rating for claim service!!
Insurer: Sonnet
By: Jon
My past insurance company covered…
My past insurance company covered cracked windshield. Sonnet has $300 ded. My rates were raised this year when I drive my carr considerably less. Where is the customer service regarding this? No explanation? I think you should switch your focus to being proactive in communicating with your customers.
Insurer: Sonnet
By: Renee
Dental Treatment
We have had Pets Best for 3 years and completely satisfied. My Golden just went thru dental surgery and I was completely satisfied with the results from my claim. Took about 4 weeks but was handled very professionally. Very happy with the policy.
Insurer: Pets Best
By: Madeline