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Pet parents across the U.S. and Canada have left over 210,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pathetic customer service, no responses and no resolutions/
Horrible experience. A long time to process claims. I went here as there was a phone number. No one answers, got through to someone once after waiting 38 minutes. My pet had an illness you with 3 tests you approved one as health related and denied the other two as not health related, however they were. I emailed to explosions this and it takes weeks to get a generic response with no resolutions! Stay away the worst ever
Insurer: Pets Best
By: Lori
Deceitful practices
We were startled to see that our PetPlan policy for our dog Tessa had increased over 11 years from $113.69/month; $341.08/quarterly; or $1,364.32 this last year, to $336.75/month; $1010.25/qtr; $4041/annually this year effective July 1st, 2021. Her policy renewal has increased 196% since last year. We signed up with PetPlan in 2010 because they did not cancel policies based on age of dog and guaranteed that there would be no premium increases past 11 years of age. Tessa was a year old in 2010, and turns 12 in July. In an email exchange with Ken Roberts from PetPlan in 2010, when we were evaluating insurance companies to ensure Tessa, we asked Ken “How much do premiums increase annually?” Ken Roberts, 1-866-467-3875, x2415 responded: "Inflation and by age of animal. Increases are 6 - 8% every year between ages 3 and 11. typically $2 - $3 / month. no more increases after 11 years old.” PetPlan changed underwriters in 2017 unbeknownst to us until yesterday but did not notify customers of their change in contract nor did they offer any remedy to customers who signed up with PetPlan before 2017 and were promised reasonable policy prices after age 11. We are probably going to file a complaint with the Insurance Commissioner for Washington State, as well as the Better Business Bureau unless you have some suggestions for how to get PetPlan to comply with their agreements. I would rather not rate PetPlan until this is resolved. If they provide a remedy, then the rating will be high. If not, then we will certainly share our concerns on social media.
Insurer: Pets Plus Us
By: Jane
One very pleased and happy pet parent
First claims with PetsBest (more to come). Was sent emails after some time had passed that they were backlogged and would get to my soon. Just got results of all four claims back - no issues...no questions...no problems....and payments matched the deductible and co-pay post amounts. Funds already being deposited directly to my bank account. Uploading the invoices and payment receipts via photo or .pdf very easy. Very pleased and satisfied customer.
Insurer: Pets Best
By: Randy Shroy
Great customer service and very helpful
Very great costumer service and very helpful
Insurer: Trupanion Canada
By:
Online & through phone service
The only reason I'm giving it a rating of 8 is because I had a lot of trouble trying to sign up on the website. It's a solid 10/10 for the customer service when I called. I was set up within a few minutes over the phone and everyone I spoke with was kind and helpful.
Insurer: Trupanion Canada
By:
ease informative
ease, informative
Insurer: Trupanion Canada
By:
Very pleasant experience
Rep was very patient
Insurer: Trupanion
By:
You have been very prompt with payment and easy to work with!
You have been very prompt with payment and easy to work with!
Insurer: Trupanion Canada
By: