With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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out of 10
Every experience I have had with Trupanion has been positive.
Every experience I have had with Trupanion has been positive. My most recent conversation with Kayla was just another example of your company's outstanding customer service. Kayla was helpful and reassuring. She also took the time to answer all of my questions and reassured me that everyone there is concerned about our pets. I love Trupanion!
Ever since we got Cooper nine years ago and we found out he has skin allergies we got insurance right away.
Ever since we got Cooper nine years ago and we found out he has skin allergies we got insurance right away. We were told too get Trupanion insurance they are the best. So of course we did and they have paid up too 80% of Coopers vet bills for his allergies medication and also any surgeries he has had. You guys are so nice and thoughtful too, you are the best!
Even though I have not had to make many claims thankfully my experience with customer service representatives at Trupanion has always been excellent.
Even though I have not had to make many claims, thankfully, my experience with customer service representatives at Trupanion has always been excellent. They are knowledgeable, patient and seem to really care about my pet¡¦s wellbeing. Claims are very easy to initiate and the response is quick.
Enrolling was mostly easy but there were a couple issues. 1) Getting hit with that $35 ¡§one time service fee¡¨ at the end was unexpected and a bit disheartening at a time when money is tight. You guys are the best, which is why I chose you over cheaper pet insurance, but I had very specifically budgeted for the quoted amount. I wish I knew up front there would be an extra fee so I could have been ready for that. 2) I had to choose ¡§medium mix¡¨ for her (or whatever), based on her estimated weight from Embark and the rescue I got her from. But she¡¦ll be right on the edge of medium and large, and I don¡¦t know what that means for my coverage if she does go over the weight limit. Will she still be fully covered if something happens, or will you guys decide you¡¦d rather not pay for an expensive treatment because maybe I was unknowingly paying the wrong premium for a few months? I feel like concerns like that should be addressed somewhere during the sign-up process. Maybe I¡¦m wrong, but I¡¦d guess most of your customers have mixes rather than purebred dogs, so I¡¦d bet this isn¡¦t exactly a rare possibility. 3) There¡¦s a part of the process that asks what hospitals she¡¦s been to in her life. She hasn¡¦t been to any ¡§hospitals,¡¨ but she has been to an urgent care once. I didn¡¦t list it because I assume that doesn¡¦t count, but whether or not it does, some simple verbiage to the effect of ¡§Please include any urgent care centers or vet appointments for injuries or illness.¡¨ (Or conversely, ¡§You do not need to include urgent care visits¡¨). As a customer, I¡¦m worried that I¡¦m going to do something wrong during the sign-up process, not find out until I make a claim, and then not be covered after paying premiums for years. ¡X Other than these concerns, the process was mostly pretty easy.