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Pet parents across the U.S. and Canada have left over 225,270 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Sonnet loves to cancel you for no reason
Once I emailed sonnet to ask, “can I use this car occasionally for work?” And they replied no and told me I had 5 days to find new insurance. I told them “or I could just… NOT use it for work…” FIRST BS CANCELLATION. Most recently I get a call on a Saturday from sonnet. Though they are only open Monday - Friday 8-8 .. he asks me for my security questions, and I smell a scam so I hang up. I call back and the LENGTHY auto service that doesn’t allow you to bypass it… hangs up on me! Over and over again. So I go into the chat and he … tells me to call again! Lol I now get a registered letter in the mail!! Claiming I did not pay and I am being cancelled!!! I call my bank and they tell me sonnet NEVER TRIED TO TAKE THE PAYMENT! So I call sonnet…& get hung up on again. So back to the chat. Chat guy tells me to “step back from my emotions” (you know us females! Always mad for no reason! God forbid anyone at this company listens!) so Bret, tells me that it was a glitch in their end. And it’s resolved. No need to be upset or panic for the past week about having my insurance cancelled for no reason AGAIN!!!! So.. that is what it’s like having sonnet for an insurance company!!! No one cares about you as a customer, they want to cancel you all the time, and it’s all robots or sexist service agents. Just know this. They will mess up and make your life hell, then do nothing to rectify it!!!! Just tell you to go “step away from your emotions” … how about YOU step into some accountability!?! And do NOT shame me or call me emotional for trying to get some accountability for YOUR SCREW UPS!!!!
Insurer: Sonnet
By: F “Silverspring” L
We have had such a great experience with Trupanion over the last several years and would recommend them to anyone!
We have had such a great experience with Trupanion over the last several years and would recommend them to anyone!
Insurer: Trupanion
By:
Very friendly process for filing claims is simple and they are processed quickly
Very friendly, process for filing claims is simple and they are processed quickly
Insurer: Trupanion
By:
Insurances for my pet!
Very easy On Line process!
Insurer: Trupanion
By:
Trupanion is always willing to help
Trupanion is always willing to help
Insurer: Trupanion
By:
Trumpanion did a fantastic job while my cat was in hospital for 2 nights.
Trumpanion did a fantastic job while my cat was in hospital for 2 nights. Just having the support and not being worry about financial part. They did an amazing job.
Insurer: Trupanion
By:
Took too long to tell me that my claim was rejected.
Took too long to tell me that my claim was rejected.
Insurer: Trupanion
By:
Great service
The women I spoke with on the phone were so very helpful!
Insurer: Trupanion
By: