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Rip Off
I spent the last 12, 11, and 2 years paying insurance premiums to Trupanion and when it came time to use them, I got lip service. My little mutlipoo has a spinal issue. They were fine covering everything during the $1,000/life issue deductible, but as soon as we went over...it wasn't covered. Instead of opting for the spinal surgery and MRI that would have run close to $10K, my vet wanted to try laser therapy. Apparently there was a rider they posted to their website that would exclude certain options for recovery...I was so angry I cancelled all 3 policies. They get you to a point where you keep paying thinking that someday you may need them, and when you do...make sure you have another savings account ready, because this company does not stand behind their customers or pets as they claim.
Insurer: Trupanion
By: Tracy C
too many emails requesting invoices…
too many emails requesting invoices after they have been sent more than once. requesting invoices after the surgery that did not exit. too slow on receiving check on my claim. Submitted 6-16-22 still waiting today is 7-21-22
Insurer: Spot
By: Ruth Graves
Don’t be deceived by their great ratings, I was…
I have had and still have an ASPCA pet insurance policy since 2021. I have attempted to file several claims for my puppy French Bulldog throughout the last year, and this company has paid only 1, $20 claim to reimburse the microchipping. Every claim was denied under the excuse of “pre-existing condition”. I bought the insurance 2 months after owning my dog (but before his airway issues were diagnosed). The policy claims they will pay for congenital or breed known issues. Ha! Lie! After my experience, I’m thinking unless you buy a policy BEFORE you own the dog, or by the 1st day you own the dog, they can claim “pre-existing conditions”. Furthermore, I started with a premium of $45, and the same coverage increased to $65 in the course of a year. Oh and after paying a couple thousand in medical bills, (gastrointestinal issues, and an orthopedics evaluation) none of that qualified to be applied towards the $500 deductible! Such a scam! Racket. This company gets excellent ratings all over the internet. It looks good on the surface, but my real life experience tells me otherwise. I will be cancelling this policy at the renewal.
Insurer: ASPCA
By: Kelly Sorci
Just a terrible experience all around
Just a terrible experience all around. First they had issues on their payment processing side saying my card submitted for payment wasn't working or some such nonsense when I had used that very card before that transaction and afterward and I never received a notification that a payer was trying to submit with it (as is typical). So their issue. And seperately when I asked their text rep a question about coverage for a stomach tacking, if that's covered she basically didn't know and gave me a 'maybe'. Horrific. You know the saying, you never get another chance to make a first impression. Just horrible.
Insurer: ManyPets
By: customer
Easy, quick, sign-up by phone
I signed up, on the phone, for accident-only insurance for my two cats. The agent was knowledgable, efficient, friendly.
Insurer: Embrace
By: Santosh
Great customer service and prompt…
Great customer service and prompt paying of claims.
Insurer: Spot
By: Phoenix Dee
Experience was straightforward and…
Experience was straightforward and informative. We'll see the results if we have to actually use the benefits set forth in the policy..
Insurer: ManyPets
By: Mike
Our dog has an eye condition
Our dog has an eye condition. Claims are easy to file, and reimbursement is prompt. Switched from another insurance glad I did
Insurer: Pets Best
By: BK
Finally found insurance for my fur baby
I just signed my puppy up for pet insurance with an Amazing pet specialist at Fetch her name was Janelle and she was very thorough and forthcoming about each and every detail of the policies they offer as well as the options I have and how to get the best coverage 😊 i highly recommend this company for your fur babies
Insurer: Fetch
By: Sharon Frye
Finally found insurance for my fur baby
I just signed my puppy up for pet insurance with an Amazing pet specialist at Fetch her name was Janelle and she was very thorough and forthcoming about each and every detail of the policies they offer as well as the options I have and how to get the best coverage i highly recommend this company for your fur babies
Insurer: Fetch
By: Sharon