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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Worst pet insurance company
Worst pet insurance company! Takes over a month to process a simple claim. It feels like they do not even care about you or their customer. I needed to constantly follow up and ask for updates. It feels like they do not want to reimburse you at all eve though I have been paying on time every month for the insurance. And this is the first claim I ever used after almost a year of my dog being healthy. First time going to a vet for an emergency and the company would take a very long time to acknowledge the claim and request records from the pet hospitals visited from the past. When I used Spot, it was fast and very convenient. They reimbursed me and was proactive in updating me what was happening on my claim. Unfortunately, I tried Embrace last year and fully regret it. After completing this claim, I will for sure cancel my membership and switch to a different inaurance company. Embrace Does Not Care About You AT ALL. Beware!
Insurer: Embrace
By: Seah San
I have not yet passed our 15/day grace…
I have not yet passed our 15/day grace period, so hard to rate since we haven’t had any claims ( thank goodness), but the enrollment process was great.
Insurer: ManyPets
By: Deborah
Professional
Professional, helpful and so friendly! Thank you!
Insurer: Fetch Canada
By: Emily Wei milyy
It was easy to sign up
It was easy to sign up. I have not had any services per se.
Insurer: ManyPets
By: Mr Stripe
Website doesn't work and they charge you anyways
I tried to sign up, got all the welcome emails, etc. Then could not access the website, got an error. Called and was told oh sorry, our bad, apply again. Did, but had no luck getting the darn thing paid, again, website issues. Cancelled and gave up trying. Went with Pets Best. Then out of the blue 8 weeks later, I was charged for both months. Waiting on hold for 45 min+. What a laughable company. I do not recommend them and will never suggest them to any of my clients.
Insurer: Pumpkin
By: Lori
Ilona was great
Ilona was great - went through options with me and explained the pros and cons with each choice. She was gracious, kind and professional. I must say that all of their reps are very good and do a great job. Thanks Ilona for your assistance and knowledge.
Insurer: Fetch
By: B Murphy
I’m glade y’all help me family
I’m glade y’all help me family
Insurer: ManyPets
By: customer
we have had to use the insurance twice now and both times have be amazing.
we have had to use the insurance twice now and both times have be amazing. the agents were very helpful and compassionate, and fund were distributed quickly, and the preapproval at the hospital was complete within an hour. thank you for being there for our family
Insurer: Trupanion
By: Michael