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Mika
Seems like a good thing but I'd rather answer this question a yr fr now
Insurer: Trupanion Canada
By: Hollis
So far so good :-)
So far so good :-)
Insurer: Trupanion Canada
By: Rachel
Smooth
Always very smooth and quick
Insurer: Trupanion Canada
By: Andrew
Amazing experience with trupanion helping us take care of our pup
Amazing experience with trupanion helping us take care of our pup
Insurer: Trupanion Canada
By: Westley
Very good customer service a very…
Very good customer service a very affordable coverage and I recommend it for everyone who's having a first-time pet like me
Insurer: ManyPets
By: customer
Look elsewhere
It has been the worst experience with claims. Like stated in other reviews, they do anything to not pay out. When I discussed my concerns to agents they repeated the same thing over and over not helping me out. Customer service does not help at all and are very dismissive. They were very dishonest when I first got the insurance. Now, they aren’t trying to cover anything and claim everything as preexisting.
Insurer: Embrace
By: Josie Diaz
Fantastic customer service by Jennifer
Fantastic customer service by Jennifer. She is the Best. Jennifer was so knowledgeable and helpful. She used to work for a vet for 35 years and truly cares about pets and people. Because of our conversation, I purchased pet insurance for my Cavapoo. The online process for policy information and pricing was tech-savvy and user-friendly. BTW, I loved the little cat typing and the dog fetching the paper from the printer. Adorable, it made me smile.
Insurer: ManyPets
By: Lily's mom
Resolved an issue with billing and gained my trust.
I was able to use the pet insurance for the first time. This is the only pet insurance I've ever purchased. After submitting the invoice from the vet (which was easy to do) they followed with payment. I was confused as to why it didn't cover what I thought should be. I called them, they decided to review it and realized the mistake made. They contacted me via email and text to let me know they had resolved the issue and sent additional payment directly to my bank account. I was very happy that what I originally thought was correct. They are highly recommended.
Insurer: Trupanion
By: Alice
They have the best customer service
They have the best customer service . Explained all the coverage and I’m really happy !
Insurer: ManyPets
By: customer
Subjectivity of Trupanion not worth the financial risk….
I was skeptical about pet insurance to begin with, and my skepticism has only been reaffirmed. I would not recommend Trupanion. As with most insurance claims, each case is subjective. At the conclusion of my case, it was determined by Trupanion that my kitten had a “pre-existing condition.” Sadly, that is subjective epicenter regarding whether or not an insurance company will cover your pet’s claim. If you want to avoid the subjectivity of a pet insurance claim, then avoid Trupanion. Our story was this. We received our Ragdoll kitten from our breeder. The kitten was 12 weeks old. He had his proper vaccines, was dewormed, and was given a clean bill of health from our breeders veterinarian before he was delivered to us. We have the paperwork to support this. 48 hours after receiving the kitten, his mood and physical condition took a turn for the worse. It became so concerning, that we ultimately took him to a emergency pet clinic where they put him on an IV drip for dehydration and monitored his condition. To this day, the veterinarian doctor is not 100% sure what caused this illness. The suspicion was a parasite, which is not uncommon for a kitten or a puppy. It was a very traumatic experience, and ultimately cost us $1200 for services rendered. In a time when we needed coverage the most, our claim was denied. Why? Pre-existing conditions. In the end we payed 1200 out of pocket as we would have not having Trupanion. If there was ever a case where one would need pet insurance, this surely would’ve been it. And our claim was denied. As the saying goes, “you pay your money, you take your chances,” and I won’t ever take a chance with Trupanion coverage again. It’s really up to each individual buyer, and I would say buyer beware. If you have ever had any skepticism regarding pet insurance, I can assure you, there is a reason why. And don’t be fooled by Trupanion’s rebuttal to my review. You will see firsthand the silver tongued attempt to smooth out the situation and make my situation the problem, not theirs. The situation was anything but smooth, and instead the whole incident was quite unpleasant. In the end, bottom line, regardless of the tit-for-tat dialogue, the claim was denied. Subjectivity of pre-existing conditions is a major loophole for denying claims. Frankly, the extra money out of pocket for Trupanion is simply not worth it. If you are worried about expensive pet medical bills in the future, simply budget for it, like you would budget for anything else. Having animals is expensive, whether you have pet insurance or not. So be prepared and budget for it. The world of pet ownership and vet bills existed long before Trupanion, and it will exist long after.
Insurer: Trupanion
By: Thomas Lefor