218,294+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,294 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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terrible customer service; do not communicate; difficult to get claims processed
This company does not communicate. I have sent three emails in past two months without response. Previous to this, had to call and email - as did my vet office - NUMEROUS times before claims were acknowledged. Had to keep prompting them to pay out the claims. Looking for another insurance now for my dog.
Insurer: Petsecure
By: Nanci
The claim took over two weeks I'm not sure where the problem was with the vet clinic or Trupanion but I had to get involved and get the records myself to send for review I don't feel this should have been my responsibility based on the amount I pay
The claim took over two weeks, I'm not sure where in the problem was, with the vetinary clinic or trupanion but I had to get involved and get the records myself to send for review, I don't feel this should have been my responsibility based on the amount I pay in premium
Insurer: Trupanion
By:
Fast and Easy
Was easy to upload paperwork and file claim
Insurer: Trupanion
By:
Trupanion representatives care
Trupanion representatives were very helpful, efficient & kind during a very emotionally difficult time with our dog. We really appreciated being able to speak to a real person at any time, day or night.
Insurer: Trupanion
By:
Quick reimbursement of vet charges
Trupanion reimbursed me for vet charges within a couple of days - very quick!
Insurer: Trupanion
By:
Claims process
Trupanion is one of the most professional companies I have ever dealt with. They were kind, compassionate and the claims process was very easy. Trupanion made the difficulty and heartbreak of losing my precious Ciccio just a bit more tolerable. They didn't add insult to injury with prolonging the process. I would highly recommend Trupanion to all pet owners.
Insurer: Trupanion
By:
Trupanion Fast & Reliable
Trupanion is always so timely and helpful. Cannot thank Trupanion and our vet enough for recommending Trupanion to us when we got our puppy.
Insurer: Trupanion
By: