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The Embrace customer service experience - Second to None
The Embrace customer service experience is second to none. Every time I have needed assistance, they have treated me and my need with respect, courtesy, and diligence. They care about their pet parents. Also, the value for the pet coverage is 100% worth it. After having experienced caring for a very ill pet that required many vet visits and subsequent large vet bills, I know first hand how valuable Embrace Pet Insurance can be. They saved me thousands of dollars as well as providing me and my fur children with a first class customer service experience and care.
Insurer: Embrace
By: Tabitha
Happy Customer
"I have been pleased with Pets Best for my English Bulldog. Coverage has been great for unexpected issues. Highly recommend."
Compassion in time of grief
Trupanion was compassionate when we submitted the bill for the emergency vet, that ended with him passing away after being diagnosed with cancer. They quickly paid the vet bill, so quick we haven’t received his ashes back yet from the vet, and we’re kind and compassionate through it all and guided us through ending his coverage and refunding the remaining months premium
Insurer: Trupanion
By: Lianne Glenn
If I could give this company a 0 I…
If I could give this company a 0 I would. I have one of my dogs on this insurance and another with a different company. Each had their benefits so I thought I would try one each and see which one is better. Found out pretty quick. I rescued a pup and got the Fetch insurance right away. I have had him 4 months now and he is a very active sweetheart. One day he was eating and got spooked and choked in his food. The next day it appeared his back hurt. Took him to emergency vet thinking my insurance would cover it. I got denied everything because the diagnosis was back pain. It didn’t even cover the emerg appointment to get diagnosis. It took almost 2 weeks to get the denial. By then I had done a recheck to test and verify everything was ok. He was fine after 5 days of meds and had I known he wasn’t covered he would never have needed a recheck. My dog is fine now but it cost me over $1200. Everywhere I looked it said a 6 month waiting period on hip and knee, not back pain. Had I know I would have gone with the other insurance because my guy is very active. I called today and they said it is all orthopedic conditions which include muscles/tendons/ bones/ligaments. Like what’s the point of even paying for insurance. I read the small print and sure enough….it is not right to advertise just hip or knee…. Terrible company. My other insurance is way better so far. But how is this right? Now because of this I will be excluded from any back related illnesses even though xray showed nothing and my dog was hurting in the back region…… Stay away! I appealed but now I get to wait another month and the doctor didn’t give a definite diagnosis. She just said it was back spasm and if it didn’t resolve it could be IVDD. It resolved and he is doing great right now.
Insurer: Fetch Canada
By: Michelle
Simple and easy
Simple and easy, got the protection my cat needs. Thank you. System is able to take review of questions in order to pre diagnose and approve coverage! Cool feature
Insurer: Nationwide
By: customer
Great customer support!
Great customer support from Amanda. Clear communication, quick responses, and genuinely helpful guidance.
Insurer: Fetch Canada
By: Brian
Everything is self explanatory and easy…
Everything is self explanatory and easy to understand
Insurer: MetLife
By: customer
Finding Good Pet Insurance
Finding good pet insurance can be a challenge, but I was very happy to find out that Metropolitan, who has reliably provided me with dental insurance for several years, also offered pet insurance policies. From reputation and my own personal experience, I knew that Metropolitan was an insurer that operated with the basics of fair claims practices, affordability, coverage that you can tailor to the needs of your pet and almost best of all, Met has claims representatives that you can actually get on the phone with to get help and answers. The peace of mind of knowing that my cat can be taken care of if needed is priceless to any pet owner. I would easily recommend Metropolitan Pet Insurance to anyone looking for that.
Insurer: MetLife
By: Larry Fuchsberg
The fact that HealthyPaws is there for…
The fact that HealthyPaws is there for me when/if I need them. I am very glad and impressing with the level of service both, I and my pet get. .
Insurer: Healthy Paws
By: Susan Aintablian