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Does not hold up their obligations to customers
Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or fools. Stay away from Pumpkin Pet Insurance. UPDATE 8/24/22 Pumpkin has honored their obligations and processed my claims satisfactorily. I hope this will be their new standard for service. I am cautiously keeping my policy for now, but I am very concerned that such a poor experience may repeat itself.
Insurer: Pumpkin
By: Patrick
Fast and easy
It was an fast easy process and I have peace of mind now knowing my pets are covered. The prices are very reasonable!
Insurer: ManyPets
By: Adrienne Anne Hickman
An emergency surgery for our dog…
An emergency surgery for our dog resulting in a substantial bill was handled very professionally and quickly by the team. They are very knowledgeable about all elements of the policy and helped me to understand what was covered etc. And the representative seemed to genuinely care about my pets condition. Very glad we have Trupanion insurance.
Insurer: Trupanion
By: Coleen Hollywood
My premium triplicated without notice from one moment to another
I have been a client for at least 7 years with Petplan, and the service used to be superb until a few years ago when they got rid of the team who would help get missing paperwork for the claims. The latest issue was that MY PREMIUM HAS TRIPLICATED from one moment to another without notice! Now, If I want my premium to get somewhat closer to what it used to be, they are forcing me to lower the coverage, duplicate the deductible, etc. When I first became a member it was with the promise that the younger the dog was, the insurance would stay lower. At this point is as if I was a completely new client with an older- much higher-risk dog. Never mind that my dog has been healthy and the claims for the occasional mild accident or an episode of tummy infection, thus very low claims. I am feeling very sad and upset about the injustice. If I knew this would happen, I would have rather paid every visit to the vet out of pocket since we have paid more in insurance premiums than in medical costs. Don't believe for a second that your furry baby will be protected in old age! Still, I have not heard from them, and they are not willing to help on the phone. Beyond frustrating!
Insurer: Fetch Canada
By: PG
Very pleased with the plans that are…
Very pleased with the plans that are offered. Hopefully they’ll be as good as the experience signing up for it. I had several questions before deciding to go with them and they were very prompt in getting back to me. After reading their coverage and looking at several others, and this seemed the best especially for the price and options.
Insurer: ManyPets
By: Toni
Can't/won't process a claim
Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or idiots, stay away from Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Patrick
Reasonable price for…
ManyPets offered a reasonable price for health insurance to cover my furry son. The application process was simple and straight-forward.
Insurer: ManyPets
By: Jeffrey Mostrando
Everything counts as pre-existing…
Everything counts as pre-existing conditions, diarrhea,vomiting, you name it. To reject my claim, they even changed reasons.
Insurer: ManyPets
By: Cynthia
Excellent communication …
Excellent communication but it seems every time I file I get a message that they are sorry for the delay. Payment after claim is complete is good.
Insurer: Pets Best
By: Sue Moss
I researched several pet insurance…
I researched several pet insurance policies and decided on Pets Best because the premiums were reasonable and they offer a variety of plans. I submitted two claims recently after my pet was ill. The claims were processed promptly and the checks are in the mail. I am very pleased with Pets Best!!
Insurer: Pets Best
By: Shirley Newman