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Trupanion always helpful in caring
Whenever I talk to trupanion they are always very caring and helpful when my dog hurt is leg the surgery was 6 grand and trupanion took care of it otherwise I would have never been able to afford that at the time highly recommend trupanion.
Insurer: Trupanion
By: Howard Lloyd
Claims process has gotten horrible
I used to love healthy paws but recently they've been horrible with claims processing. I used the app recently and a claim sat there with nothing being done for 8 days only showed submitted. The rep on the phone blamed the app so I submitted via email and it's now day 3 and nothing has been done with my claims. I'm only told they are sitting in a queue and will be handled eventually. Still not assigned to a claims adjuster. Absolutely ridiculous! I'm backlogged over $2000 in claims that I can't submit because they sit there and are done in order and as of now they aren't even processing the 2 I just submitted. Also the management team will now only email you and do not directly reply to your questions. Instead you get form responses. Multiple representatives and the manager that emailed me used the same exact phrasing (form response). The management team member never even directly answered the question I have so they don’t even edit the form letter response at all except to change your name and the management persons name. The quality of their company is definitely declining now. Go with a different company. Unfortunately because my dogs have chronic conditions I'm stuck with this company now.
Insurer: Healthy Paws
By: Chris
The process of signing up for ManyPets…
The process of signing up for ManyPets was easy and fast. Haven't had chance to used service yet.
Insurer: ManyPets
By: Cheree M.
Love my Trupanion experience!
Very efficient and easy to use system. Thank you!
Insurer: Trupanion
By: Jennifer
Very happy with recent experience with claims submitted for expensive surgery that my dog needed to remove a mass.
Very happy with recent experience with claims submitted for expensive surgery that my dog needed to remove a mass.
Insurer: Trupanion
By: Janis
Very professional and I never over the last twelve years have had a problem with Trupanion.
Very professional and I never, over the last twelve years, have had a problem with Trupanion.
Insurer: Trupanion
By: Robert
Weâve had great customer service and our claim was processed efficiently and easily
Weâve had great customer service and our claim was processed efficiently and easily
Insurer: Trupanion
By: Anne