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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Very knowledgeable
Very knowledgeable. Answered all my questions. For being new to this put my mind at ease
Insurer: Fetch
By: Tim
I like doing things online and seeing…
I like doing things online and seeing things written out. Chat function also helpful. I liked that it saved my information between sessions.
Insurer: MetLife
By: Crystal C Sims
Claim Processing Was Timely
Processing time for my claim was good. I had to print a claim form, fill it out and send a copy by email. The online portal didn’t work for me for submitting my claim. I’m not sure why they wouldn’t pay for sales tax or medical disposal fees, but those were minimal, so overall, I gave them a four star review.
Insurer: Spot
By: Renee Hubbard
Very smooth claims process
Very smooth claims process. Payment received in record time. This insurance has allowed me to financially care for and keep my dog after being diagnosed with serious GI issues. Highly recommend!!
Insurer: MetLife
By: Robin & Juliet
Was easy to understand
Was easy to understand
Insurer: Nationwide
By: customer Cindy
Josh was a pleasure to speak with.
Josh knew exactly how to handle adding Luna to my policy with Ha-na. It was a pleasure speaking with him. You have a great asset with Josh.
Insurer: Fetch
By: Scott Welch
BEWARE OF THE FINE PRINT This pet…
BEWARE OF THE FINE PRINT This pet insurance company catches you with their fine print and loop holes and refuses to cover claims. Newly adopted 4 year old. Took him for a well visit during the 15 day waiting period (because no one at Fetch told me to WAIT FOR ANYTHING for the 15 day "waiting period" was complete. Dog was anxious in the new home so the MD prescribed anti anxiety meds to see if that would help with his adjustment- even though in the 4 years of medical records there was no sign of anxiety. Fetch is denying all claims for anxiety stating that because it was treated in the 15 day waiting period it is not covered. Clearly all they care about is saving money- NOT about the welfare of the dog. Spoke to customer service sup who sent me to a claims sup who agreed that there are many frustrated clients because of this but when I asked if she could do anything for me, like WAIVE that 15 day period she basically said "too bad" we need to stick to our policy
Insurer: Fetch
By: Unhappy customer
very responsive and flexible
very responsive and flexible
Insurer: Spot
By: Chang Cui