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A long relationship, many struggles
When I first got pet insurance, every claim was a struggle- sending in the forms and waiting, the vet sending in medical records over and over again only to hear from trupanion that their fax was broken. It got easier after a few years, and then they started changing the policy and denying coverage of medications to treat GI parasites. 🙄 Rates slowly rose and my pet became older and needed more care, so we stayed. Policy changes happened, and yet we stayed. The biggest red flag was when someone told me that they had called Trupanion and were able to tell me how much I paid for my policy 😲 The Trupanion rep had had no qualms about releasing info about my account to someone and when I brought it up with Trupanion they said they were looking into it, then crickets. When my pet passed, at 12yrs old they strung along the final few claims and when I got the payout letters, some of them had absurd claims for SPLEEN ENLARGEMENT when in reality it was diabetic syringes purchased at the pharmacy. They didn't even cover the cremation. I won't be purchasing or recommending Trupanion to anyone.
Insurer: Trupanion
By: Diandra
Hope you don't need it
Don't want to need insurance for our furbabies, but when huge estimates are presented by the vets you want Embrace there. No life or death decisions. Just save him.
Insurer: Embrace
By: Rawson Coleman
Peace of mind
Nothing happened. It just feels good knowing if something did, we are insured!
Insurer: Figo
By: customer
Beware of false advertising
I was extremely happy with Pumpkin, they were very responsive and the claims had a really quick turnaround time. They had the most overall coverage of all the plans I researched. All great...UNTIL I was not reimbursed for something they had clearly stated as covered on their website (see screenshot, BEWARE they DO NOT cover CBC at an annual exam). Totally false advertising, especially for something VERY expensive. Don't care how good your insurance is, if you lie...I'm OUT!
Insurer: Pumpkin
By: Christina Mattioli
No annual or lifetime limits for claims.
No annual or lifetime limits for claims. Excellent customer care.
Insurer: Trupanion
By: Deborah
Precious Pet, Valuable Pet Insurance!!
Quick and easy
Insurer: Trupanion
By: Margaret
Trupanion is worth it!
So easy and pain free!
Insurer: Trupanion
By: Alannah
The customer service is Outstanding!
The customer service is Outstanding! There are good things about having pet insurance. But the lack of certain coverage, does not lessen the expensive out of pocket costs
Insurer: Trupanion
By: Sofia