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Always great service
Always great service
Insurer: Trupanion Canada
By: Brian
Quick to pay
Great to work with. Easy to send bills and got money back within the week.
Insurer: Prudent Pet
By: bjl
I wasn’t sure which insurance to get…
I wasn’t sure which insurance to get but went with pets best and I have been nothing but happy. My dog had a few emergencies and also just regular maintenance have all been easy and fast to get benefits covered. Very good customer service and Telehealth also a huge benefit.
Insurer: Pets Best
By: EK Santa Monica
My experience is positive....but the…
My experience is positive....but the time to get payment takes too long
Insurer: Pets Best
By: ivelisse
Trupanion literally saved her life
A few weeks ago, I posted a picture of my dog, Samantha for National Dog Day. Since that post, she started experiencing some serious gastrointestinal issues. All the testing we did was mostly inconclusive but was pointing in the direction of pancreatitis. We had an ultrasound scheduled for this coming Monday but after a few days of having a significantly reduced appetite, the vet recommended taking her to the pet ER for an immediate scan. The scan revealed that she had an indeterminant number of lesions. The report from the radiologist and the ER vet was that due to the placement of them (spleen and liver), it was likely an overwhelming situation. Because they appeared to be hemangiosarcoma’s and filled with blood, they were prone to rupture, and she would bleed out and die in the next 1-10 days. I went in thinking that she had a possible intestinal blockage, and the first conversation I had was about euthanasia. I left the building in tears, mulling over whether I should let nature take its course, or take some action to prevent her suffering. This is literally one of the most gut-wrenching decisions anyone will ever have to make. Do you schedule the death of this creature, that has been...for me, anyway…literally the most important thing in my life, or do you run the risk of her suffering with unnecessary pain. My last meeting was with the oncologist. It was something that they literally squeezed me in for because of how noticeably upset, I was. She looked at the scans and bloodwork and presented a very different picture. If we did surgery and removed her spleen, we could then biopsy her liver, and it would also eliminate the risk of immediate death because the potential of a massive bleed from the very vascular cells of the spleen would be removed. The prognosis would either be 6-9 months if the lesions on the liver were benign, or 1-3 months if they were malignant. By her account, there was literally a 50/50 chance of either. I sat speechless for a moment. Fifteen minutes earlier I had all but written her off and was expecting that she would not survive the car ride home. I babbled some probably unintelligible questions, and she stepped out of the room to check the surgical schedule. Words cannot describe how overwhelmed I was at that moment. If I did nothing, she would die. Probably very soon. If I opted for surgery, I was potentially putting her through a very painful procedure that she also may not survive. These 10 minutes or so that she was gone lasted years. I have had this dog since she was a puppy. I have gone through legal battles to regain and keep her. I have nursed her back from broken bones. I took a job because it would allow me to work from home and I would not have to leave her during the day. I even bought a house solely because of the backyard. This dog has been my reason for everything for as long as I can remember. But in those ten minutes, everything suddenly became clear. I had to try the surgery. If I did nothing, I would never forgive myself. The risks no longer mattered. I needed to do everything I could to save this dog’s life. I was not immovably convinced, but I was sure enough that I left there with surgery scheduled. That was yesterday. Today, she woke me up at about 6:30am. She nosed my face and snorted a bit which meant she wanted to go outside and pee. I got up and went outside with her. This morning, unlike over the last few weeks, she darted outside, barked at a squirrel, then ran over to pee under a tree. She then beckoned me to come outside with her, where I sat in my bathrobe, and she lay next to me. She alternated between staring at me and looking to where the squirrel had been, as if asking if we were going to allow this trespass to stand. I had already been leaning toward the surgery, but that moment cinched it for me. This dog, this steadfast companion who has taught me more about being a human than any person ever has, was not giving up. This was not a dog with no fight left. This was not a dog that was ready to die. The surgery wrapped up at about 2:30pm EST. She came through the anesthesia without a hitch. When the surgeon called me, she had her head up and was looking around. This dog, this f****** hero among men was still in the game and fighting for every scrap of life she has left. We won’t know the results of the biopsy for about 5 days whether she has a month or nine left. But this much we do know: she will likely not die tonight nor tomorrow. By all accounts I will pick her up, and we will spend whatever time we have left celebrating that fact, and that neither of us were willing to give up that easily. None of this would have been possible without Trupanion.
Insurer: Trupanion
By: Scott Temby
A typical insurance company that wants to collect the premiums but not pay the claims
I feel you look for every opportunity not to pay a claim. You asked for ridiculous amount of information, you take too long to process, and too long to reimburse. You are a typical insurance company that wants to collect the premium but doesn’t want to pay the claims!
Insurer: Fetch
By: Robert
Always fast and efficient
Always fast and efficient. Quick on payments; especially direct deposit.
Insurer: Fetch
By: Patricia Johnson
Disappointment
I’ve been with Trupanion for four years for my dog Sadie. In that four years I had one claim with Sadie and it was taken care of quickly. I recently acquired insurance for my new puppy Eli. Almost immediately after the insurance kicked in I needed to use it and was extremely frustrated and disappointed with Trupanion. After sending the necessary vet records repeatedly they continued to say they did not receive them and only after the vets finance person called them and ripped them a new a**h**e two months later, did they finally pay the simple little claim! Very unhappy and very dissatisfied with Trupanion right now, after this I would not recommend them to anybody!
Insurer: Trupanion
By: Richard Parcher
The process was easy and the agents…
The process was easy and the agents were honest.
Insurer: Embrace
By: Peter Weinmann