217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible website and user experience
he website and overall user experience are very poor. I recently signed up for coverage and understand there’s a waiting period while underwriting is completed. However, I haven’t been able to find clear information about the policy—specifically what is covered and what is not. The links for “pre-existing conditions” and “see full list of exclusions” are not working, so I’m unable to review those details. Additionally, the site makes it difficult to complete basic tasks. I can’t locate my veterinarian using my ZIP code because my vet is outside that area. The dropdown and search functionality are confusing and don’t accommodate this scenario. The list should also be alphabetized to make it easier to use. At this point, it seems I’ll need to contact you separately to provide my vet’s information—something that should be handled directly online.
Insurer: Nationwide
By: THN
The claim was processed in a timely…
The claim was processed in a timely manner.
Insurer: Spot
By: Kirk A.
Great experience with Sonnet Insurance
Great experience with Sonnet Insurance. The online process is quick, easy, and very convenient. Pricing is competitive, and customer service has been helpful and responsive. Highly recommend!
Insurer: Sonnet
By: Ysf
Remember some one special thanks Mr…
Remember some one special thanks Mr Mandel🙏🏾
Insurer: MetLife
By: Regina Mercedes Guyton
Horrible claims processing
Horrible claims processing. Constantly promise they are on it and constantly do not deliver. Total waste of money. AVOID this company. They are worthless!
Insurer: Pets Best
By: Scott Tews
Very smooth
Very smooth. Everything went well. I was able to do everything online without the help of anyone. Great system.
Insurer: Sonnet
By: Fatih
I was looking at a large bill because…
I was looking at a large bill because my cat had bladder stones. The insurance paid 90% leaving me with only a smaller amount to pay. I am very thankful for Trubanion. Jennie
Insurer: Trupanion
By: Jennie Van der Helm
Pets Best insurance has been great for…
Pets Best insurance has been great for us and our younger dog. I cannot be happier with the ease of filing the claims and the speed at which they are processed. Wish we had had it with our previous dogs!
Insurer: Pets Best
By: Susan Trenschel
Wonderful Experience and Speedy Claims…
Wonderful Experience and Speedy Claims management
Insurer: Spot
By: Adalberto Cruz
My entire data wipe out — and no help from Embrace.
I have been an Embrace customer for years, but the updated website has completely broken my experience. For the past three months, none of my data has been displayed on the website or the app. I can’t access my pet information, claims, or personal info—literally the only thing visible is my policy number. All of my old pet history is gone, so I can’t even check on past claims or records. I’m paying for a high-premium policy, yet the website and app provide zero functionality. This is incredibly frustrating. I reached out to customer service and tech support multiple times and received no acknowledgment or updates about fixing my data. It’s unacceptable that it’s so easy and fast for Embrace to collect my premium payments, yet three months have gone by with no response and no resolution. I am extremely disappointed and angry with this level of service.
Insurer: Embrace
By: Mary