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Good follow-up.
Update - customer service responded, explained the situation (government regulation), apologized for it and for the lack of clarity, and proposed a resolution which we would have been happy with. We ended up canceling the policy due to no longer having the vehicle, and they processed a refund in a timely manner. Thank you! This company quoted one rate, then charged another. (Turned out they quoted the policy we wanted, then modified the policy to one that was more expensive and charged for that.) They promised a refund, then modified the policy again and did not send the refund after all.
Insurer: Sonnet
By: Karen Hipson
Trupanion wont cover a pre-existing…
Trupanion wont cover a pre-existing condition. When we cancelled our policy with them they gave us our dogs medical records and they’re were a lot of conditions listed for her that was never mentioned to us by her vet. She never had any of those conditions. That’s how they get out of paying the client but keep making money! Not worth it. I suggest just putting money aside monthly for your animal.
Insurer: Trupanion Canada
By: michele beaulieu
Sign up was quick and efficient
Sign up was quick and efficient. Service was very good and friendly. Haven’t submitted any claims but so far so good.
Insurer: Prudent Pet
By: Marie & Ron
Everything went well besides not…
Everything went well besides not knowing it took 15 days for the insurance to kick in
Insurer: ManyPets
By: customer
Healthy Paws helps us get Baxter the care she needs
We've had Healthy Paws insurance for our dog, Baxter, since she was a puppy (she's now 6). She's had quite a few minor issues here and there over the years and Healthy Paws has helped cover her care. Recently, she had a blown CCL (basically the dog equivalent of an ACL) and needed x-ray, surgery, meds, etc. Having Healthy Paws made this expensive surgery feasible for us and helped reduce some of the stress of the situation! We even were able to set up direct pay between Healthy Paws and the vet, rather than having to pay the whole cost and go through reimbursement. That was incredibly helpful and it was an easy process despite a quick turnaround. They've been very responsive and even followed up to see how Baxter's doing. We're really grateful to have Healthy Paws so we can get Bax the care she needs!
Insurer: Healthy Paws
By: Lisa
Helping us get Baxter the care she needed
We've had Healthy Paws insurance for our dog, Baxter, since she was a puppy (she's now 6). She's had quite a few minor issues here and there over the years and Healthy Paws has helped cover her care. Recently, she had a blown CCL (basically the dog equivalent of an ACL) and needed x-ray, surgery, meds, etc. Having Healthy Paws made this expensive surgery feasible for us and helped reduce some of the stress of the situation! We even were able to set up direct pay between Healthy Paws and the vet, rather than having to pay the whole cost and go through reimbursement. That was incredibly helpful and it was an easy process despite a quick turnaround. They've been very responsive and even followed up to see how Baxter's doing. We're really grateful to have Healthy Paws so we can get Bax the care she needs!
Insurer: Healthy Paws
By: Lisa Wise
I have not had to use the insurance…
I have not had to use the insurance yet, thankfully, but everyone has been very nice and prompt in helping me with my questions!
Insurer: ManyPets
By: customer
We just got our puppy and signed up for…
We just got our puppy and signed up for insurance right away. A few days after receiving our puppy we were told by the breeder she was exposed to a life threatening virus. Insurance by trupanion won’t cover any of the costs since it hasn’t been thirty days. Very sad since so much can happen in that time. Not sure this is worth it at all, especially after reading other similar reviews
Insurer: Trupanion Canada
By: Tziona Lugasi