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PetsBest is no longer the best or even close. Beware.
I feel like PetsBest has changed radically since the pandemic. Claims are taking FOREVER to get reimbursed, or denied. My dogs juvenile cataracts were completely denied, with the explanation being that there weren’t enough records of her eye health? Who takes a 2 year old dog to an ophthalmologist just for the heck of it? There’s never a health issue until there is, and that’s when you take them to the vet, as I did. It’s a disingenuous way to avoid paying a valid claim and the surgery they probably feared was coming. For me it meant thousands out of pocket when I was already paying $200/month for 2 dogs (wellness included). Furthermore, the last rate increase was horrendous-a near 50% increase for same coverage. Up to $276/month. That’s absurd if they’re just going to deny claims anyway. The last one to be denied was an ordinary bill for vaccines from a vaccine clinic. PB didn’t like the format of the invoice apparently. I mean COME ON. Lastly, when I called about the rate increase the customer service was flat-out rude. Check recent BBB activity on this company. NOT what it used to be. They’ll pay for random illnesses, accidents etc., but beware if your pet has anything that might become chronic or expensive. They’ll deny the condition up front to get out of paying for it long-term. You know-the stuff people buy insurance for. Been paying them thousands each year for years and years without any significant claims? THEY DO NOT CARE. And once you’re signed up, you’re stuck. I’m now paying $90/month for a 6 year old mixed breed who’s never had anything wrong but one tooth problem. But any other pet insurance company will now categorize any dental as preexisting, so I’m loathe to switch. I’ve come to feel PB adjustors and leadership are crooks, liars and thieves. If you have a young pet, start them elsewhere. PB is riding on its old reputation while adopting shady insurance biz practices and jacking rates to unmanageable levels each year. For what they charge I can get the same coverage plus alternative therapies at two other companies who’s staff aren’t rude.
Insurer: Pets Best
By: Kathryn A
They were so good at first,easy claim submissions & payments, but Customer Service and billing were HORRIBLE.
First year I insured 3 cats, one year old. The second year I added a male cat, age two. I called Customer Service to ascertain my monthly premium, was given one quote, then they billed for another amount. Then they dropped one cat from their billing to me and I called them THREE times to find out why? NO RESOLUTION! THEN I GET A CANCELLATION NOTICE IN THE MAIL OWING THEM $99.86 OR ELSE. When I added the 4th cat in June of 2021, I paid $149.09 every month. I asked for a detailed itemization, they agreed BUT I WAS SENT A CANCELLATION NOTICE!! They were very nice BUT....no resolutions....BILLING IS A NIGHTMARE.
Insurer: Pets Best
By: ELEANOR
It was really fast and painless to get…
It was really fast and painless to get insurance through this company Just keep in mind that you will need to have first and last months payment ready
Insurer: Sonnet
By: Carey
Pet Insurance you can count on
There when you need it most.
Insurer: ASPCA
By: Joel
Honesty from staff.
Honesty from staff. Reasonable rates. A website that is easy to use and allows us to obtain insurance that is customized to my needs. 24 hour access.
Insurer: Sonnet
By: Joe Homeowner and auto owner
Nice and easy setup and start
Nice and easy setup and start
Insurer: Sonnet
By: James
Very easy and workable but fair price…
Very easy and workable but fair price to keep my cat insured right 👍🏽👍🏽👍🏽☺️
Insurer: Prudent Pet
By: Brandon Branch-Booker
I found it easy to apply and no one was…
I found it easy to apply and no one was trying to up sell, or miss lead me as to what I was covered for.
Insurer: Sonnet
By: annette
Very welcoming insurance at a…
Very welcoming insurance at a reasonable price.
Insurer: Sonnet
By: Goitom
Easy to buy
Easy to buy. Good coverage. Personal telephone contacts. Would like pdf of coverage. That’s it for now.
Insurer: ASPCA
By: Louise LePage