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DISHONEST BILLING PRACTICES
i changed my credit card in their online portal, the continued to bill my old card for MONTHS and REFUSED TO HELP UNTIL MY POLICY WAS UP FOR RENEWAL. claimed that there was no other card on my account when I could clearly see it online in their portal in my account,
Insurer: MetLife
By: sam kretchmer
Easy submittal and fast payout.
Easy submittal and fast payout.
Insurer: MetLife
By: Vikki McLaughlin
Tried to cancel multiple times
Tried to cancel multiple times. 3 months later I get hit with $181. After finally cursing and yelling at them. They cancel and refund me $45. They never even had all my dogs information.
Insurer: Trupanion
By: Amber
Very fast reimbirsements
Very fast reimbirsements
Insurer: Healthy Paws
By: Erika Washburn
Very easy to submit the claims in all…
Very easy to submit the claims in all the paperwork that goes with it. Metropolitan does a great job of keeping you informed of the process of your claim.
Insurer: MetLife
By: Paul Bullara
Claims processing was quick and payment…
Claims processing was quick and payment came through fast
Insurer: MetLife
By: customer
Clear communication on phone.
Clear communication on phone. Very hard to load the paperwork on the computer, my cursor didn't seem to line up weill
Insurer: MetLife
By: Linda Deogny
Don't use them. They are baiting and switching.
I paid them for my cats for over 15 years. Now they cancelled me and migrated me to a policy that only pays 50%. My old policy paid about 90 %. I made no claims for about 13 years. And so far, I have probably paid $25k to $30K for my two cats and used less than $3k. Apparently, they dropped hundreds of thousands of their insureds' policies, mainly those who were elderly, or maybe already had some health issues from what I have found on the internet. For me one of the biggest reasons for having this was to have peace of mind when they got older. I cannot go to another company now due to pre-existing issues now that they are old. I am getting constant commercials for Nationwid right now. It is like putting salt on the wound, and I can't bare to hear them advertise about how much they care. This is obviously one fat lie. They take your money when they are healthy and drop you later leaving you poorer and in the dust. Shame on them. In Massachusetts there is a class action lawsuit re this.
Insurer: Nationwide
By: Heidi Lee