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Customer Service Rep was of great help…
Customer Service Rep was of great help getting the account established and apply all the discounts available for us.
Insurer: Embrace
By: Everett Nelson
Helpful customer service
Helpful customer service
Insurer: Figo
By: Zane Svendsen
I should have been able to add my…
I should have been able to add my existing cat to the family plan in a simple step.
Insurer: MetLife
By: Amber Lowenthal
Easy to use app
Easy to use app, clear process and no issues!
Insurer: MetLife
By: Marcela Jimenez
Carla did a great job on get into Fetch…
Carla did a great job on get into Fetch insurance for my puppy. Carla’s customer service was amazing and she worked through the process and explained very well
Insurer: Fetch
By: Satendra Parbhakar
Fast and complete responses…easy to…
Fast and complete responses…easy to work with
Insurer: Trupanion
By: CHERIE
I'm very disappointed with Healthy Paws…
I'm very disappointed with Healthy Paws so far. I'm trying to get a claim processed and they keep sending me erroneous emails saying I'm not covered. That is because they didn't update my files despite having sent them my pet's medical records. I'm already going through so much stress with my pet having a serious health issue and to receive all of these emails saying they can't process my claim really adds to my stress in a nonproductive way. I'm trying to see if I can get out of this policy and find another insurer.
Insurer: Healthy Paws
By: Jane O’Donnell
MetLife pet insurance made it really…
MetLife pet insurance made it really easy to make a choice for my for a friend she is a cat named CJ but actually it is Colby Jackie AKA CJ I believe this insurance would be the best thing I've done for her!!!!🙏😎✌️
Insurer: MetLife
By: Debra Rivard
Guinea pig coverage is inadequate!
Guinea pig coverage is inadequate! It used to be 90% coverage with a $10k cap on medical when I first started taking it out in 2001. I was able to get the ultrasounds & bloodwork & xrays & surgeries & biopsies & dental work needed to extend the life of my piggies as they succumbed to infections and cysts and other issues. With the modular plan aurorenewals it bounced around between 70-80% then this year dropped to 50% with a $3k cap on medical. This is very upsetting because it means I can’t afford the needed vet care for older piggies with life-threatening issues. I was glad it’s gone up to 80% with the 4 new policies I’m taking out now, but the $3k cap is way too low! At least change the ratio to $5k cap on medical and $1k cap on accidents. Guinea pigs don’t have accidents (rare) - they have illnesses! And on average with 70% of female piggies getting ovarian cysts (#1 medical problem) - why doesn’t Nationwide cover preventative flank spays at 6-8 months old? Instead why do we have to wait until the piggy is diagnosed at 3-4 years old and at much greater risk for surgery & recovery complications? Nationwide coverage is so meager I will happily switch if there is ever another insurance company offering exotic policies that actually reflects the high cost of vet procedures for guinea pigs. And please have your agents confirm the pet name spellings when enrolling new pets - twice now they’ve misspelled the pet name on the policy.
Insurer: Nationwide
By: Carolyn Syphrit