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Don't insure with Healthy Paws. Years later, you'll be sad.
I've been a loyal customer of Healthy Paws Pet Insurance since 2016. No more happy customer now. I can no longer recommend them. And, I'm sorry for having recommended this company through the years. My dog had a yeast infection in her ears and was denied coverage because she had an ear infection of MRSA eight years ago when I first got her. She was not covered because it happened during the wait period. I understood that. At that time (2016), I asked if she would be covered in the future if it wasn't MRSA and if it was many years later. I was told that they would cover it. Well, they lied! She recently had a yeast overgrowth in her ears after eight years that was not MRSA, but they still denied covering it as though it was a pre-existing condition. Their insurance rates are increasing exponentially. Their coverage is less available along with higher premiums, higher deductibles, and higher costs with a smaller percentage covered. I've read that this is happening to so many customers who have faithfully paid thousands in premiums like I have, but are now treated poorly after many years. It is just not right. And, what makes it worse, we are trapped because our pets now have pre-existing conditions.
Insurer: Healthy Paws
By: melinda artoday
The turnaround time for reimbursement…
The turnaround time for reimbursement was quick. There were no additional questions or need for follow-up.
Insurer: MetLife
By: Charrlee Mims
The process is clear and swift
The process is clear and swift. Very nice.
Insurer: MetLife
By: VM
Best Pet Insurance Hands Down
Trupanion processed my claim, approved it and reimbursed me in a couple of days. Their explanation of how the claim was processed is clear and easy to understand. In the past when I have called them, an actual human being picks up, who is able to answer my questions. I absolutely love Trupanion for their products and service!
Insurer: Trupanion
By: Jennifer
They did not cover expenses I thought…
They did not cover expenses I thought they would.
Insurer: Spot
By: Sandra Ledbetter
Fetch paid for my dog's spay surgery
I'm happy that Fetch paid for my dog's spay as well as some other items. However, Fetch denied payment for the double hernia repair surgery performed at the same time, because she was born with the hernias and they said it was a pre-existing condition. That's out of anyone's control, and the surgery was medically necessary, not a choice. I feel Fetch should have paid for the surgery because the hernias were growing and visible and they had to be repaired.
Insurer: Fetch
By: Diana Poole
Fast and easy process filling Claims
Fast, easy process in filling out claim and uploading documents. Fast turnaround time receiving reimbursement. Love this pet insurance.
Insurer: MetLife
By: Michelle F
Very easy to file a claim
Very easy to file a claim. The site is just as easy to navigate. Response time is quick and access to to all information pertaining to your claim is right there to look at.
Insurer: Trupanion
By: Howard Lewis
Trupanion sets conditions so that it…
Trupanion sets conditions so that it takes the perfect storm to have one's pets take advantage of benefits. Now they are increasing premiums. Be sure to shop around.
Insurer: Trupanion
By: Michael Abraham
GREAT service with some room for improvement!
We’ve had our policy for 2 months and overall the service has been great! The only issue I’ve had so far, which was taken care of, is that one of my claims was processed through the automated system and deemed as a pre existing condition. Since my pup has had insurance since the day we brought her home, this was impossible. A simple call to customer service and my claim was pushed back in and approved within 24 hours and we were reimbursed successfully after only another 1-2 days! This is impeccable service in my opinion. I would recommend revamping the automated processing system to avoid this mistake in the future as some pet owners may not know to call about this issue which could result in a negative experience and loss of customer! Also, every CSA I’ve spoken to has been wonderful! Glad we switched away from Pets Best!
Insurer: MetLife
By: Athena & Zara