219,190+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,190 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Filing claim at ease.
Filing claim at ease.
Insurer: Spot
By: Eve Bingham
Disappointing Service for a Long-Term Client
I’ve been a Sonnet client since 2023, and this recent experience has been beyond frustrating. I’ve spent over an hour and a half on hold trying to get help setting up a new renter’s policy for an upcoming move. While waiting, I contacted the web chat — only to be told they couldn’t assist me there and that I needed to call. I then emailed their official help address and was told they couldn’t assist via email and that I should use the web chat instead — the same chat that had just refused to help me. So what exactly is the purpose of their chat support or their help email if neither can assist with basic policy inquiries? When I finally reached someone by phone, I was repeatedly told to use the “moving tool,” despite explaining multiple times that I was trying to purchase a completely new policy, not transfer my existing one. We attempted several times to create the new policy, but the system kept returning error messages. The final resolution I was given? “Go buy insurance with someone else.” After being a client since 2023, this is how they handle retention and customer support. Extremely disappointing service and a complete breakdown across all support channels.
Insurer: Sonnet
By: Rim Yassine
Very satisfied!
I have used Nationwide Insurance for my other pets for a few years. In fact, I just had an experience in which my elderly pet became ill and in the end, we needed to euthanize her. Very sad. But Nationwide made the claim process extremely easy and very efficient. I have now signed up another new pet and they provide excellent service!
Insurer: Nationwide
By: Patricia
Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Insurer: Trupanion
By: Shari
Easy Filing of Claims With Phone App
Easy to navigate website for filing of claims; agent on phone was extremely helpful in answering questions to assist with initial claim; I wish instant chat messaging was available
Insurer: MetLife
By: customer
Everything was easy up front
Everything was easy up front
Insurer: MetLife
By: Walter Relyea
Well organized
Well organized, understands the pet insurance industry making for a quick and thorough application.
Insurer: Prudent Pet
By: Ron Pilz
Easy
Easy sign up and navigation. Was able to answer all questions
Insurer: MetLife
By: JULIE PEQUITA
If I could rate them less than one star…
If I could rate them less than one star I would. Here is another company quick to take payments for a policy and then use every excuse in the world to not pay legitimate claims that filled claiming can’t be read not detailed,no response from Vet which according to their staff is not true. I have sent paperwork to them 6 times about two separate issues none of which have been resolved and are not trying to resolve. I am canceling this crappy company and having my card company reverse all payments because they don’t honor a Dame thing they say.
Insurer: Embrace
By: Donald Bayless