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Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Feeble excuse to not cover retired service dog
We heard Trupanion was great, and so we signed our retired bomb sniffing service dog up who we recently adopted. Her retirement is being cut short because she took a very quick turn and needs intervention. However, Trupanion used the fact that she's "thrown up occasionally" in the past to deny our claim. Dogs throw up. We took her in to an ER because she started to refuse food, became lethargic, and developed urinary incontinence. If simply throwing up before developing serious symptoms is a basis to deny a claim on organ failure, good luck to anyone else... The appeals process has relied on a bullet point note from an emergency vet who we've never even met. We're not allowed to explain the context of her past vomiting to the claims department (not that we should have to. She got vaccines, eats trash... AKA is a dog). I would be in less distress if I'd never even signed up for pet insurance in the first place. The customer service reps agree with us, but apparently there's nothing we can do. Heartbroken and disappointed to be dealing with this while we watch our dog suffer.
Insurer: Trupanion
By: Cassandra S.
Inclusive and well priced
Given several options, Prudent Pet seems to be the best bet for the money- hopefully I will only need it for regular visits but still a bonus to have!
Insurer: Prudent Pet
By: JT
Outstanding customer service!
I could not be more pleased with Trupanion! When Echo needed next day surgery they worked seamlessly with our vet while keeping us informed and updated at every step. It was such a positive experience during a very stressful time. I have had the same wonderful service with both direct payment to my vet and reimbursement. I never hesitate to recommend Trupanion.
Insurer: Trupanion
By: Ruth
They took forever to get back to me on…
They took forever to get back to me on a claim and still didn’t cover what I paid for. Don’t get this insurance
Insurer: Pets Best
By: Kyah Q
I was able to get a policy in 48 hrs
I was able to get a policy in 48 hrs. I had been working with another company for about 2 weeks. Sonnet is on top of their game. No regrets. My sister recommended the company to me and I'd recommend them to anyone else without hesitation.
Insurer: Sonnet
By: Ms. Ann
Outstanding
Trupanion is outstanding and awesome service on your pets needs and the reimbursement are very fast. They are the most awesome company. Most of my friends have them now.
Insurer: Trupanion
By: Sharon
The powder for their food
So far my kitties are accepting the powder. To soon if it helps them.
Insurer: ManyPets
By: Sharon
Trupanion is a lifesaver!
Trupanion pays 90% of your medical cost for each illness or injury after you meet you deductible fir the LIFE of your pet! so many people I meet don’t realize that you don’t have to meet the deductible each year but ONLY once per illness/injury! Our big boy Nanuk suffers from allergies and his Apaquel is around $167 per month but Trupanion now pays 90% of that EVERY month. Nanuk also just had TPLO surgery which is around $5,000. I knew it would all be okay though because all I had to do was meet my deductible. This is the insurance you get and pay a little each month and hope you never have to use it. It’s your safety net. But if something major happens - TRUPANION is there! We are retired and on a fixed income. What a blessing Trupanion has been to us. Don’t delay- get TRUPANION today! PS… filing a claim is so so easy!
Insurer: Trupanion
By: Pam
It’s a very easy to understand the…
It’s a very easy to understand the coverage.
Insurer: Spot
By: GailMiller
Thank you for being so quick on the…thankful
Thank you for being so quick on the matter
Insurer: Pumpkin
By: Bernadette Garrido