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Pet parents across the U.S. and Canada have left over 210,146 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I do not normally take the time to write reviews but
Turns out I have a dog with a chronic (mega- esophagus) life long condition that I did not know about when I insured him, nor did they. Nonetheless they have kept their end of the bargain. They are well organized, friendly, knowledgeable and very responsive. Wish every company (especially the telecoms!!!) were like this so I would not have "tech support PSD".
Insurer: Trupanion
By: Kris
I loved Figo at first
I loved Figo at first. They had very affordable rates and great coverage- I bought plans for all of my pets. As time went on and their underwriters got bought out, the premiums went up astronomically, and continue to do so every year. I had to drop coverage on all but one of my pets (he's special needs), but on the remaining plan, I'm paying a fortune for terrible coverage because I can't afford the coverage I'd like to have for my pet. Not to mention, I can't go to another company because my pet's conditions will be considered preexisting. I trusted Figo with my pet's coverage, and they seriously let me down. The rate goes up by $30 a month every year like clockwork, and to cover anything, they want an absurd amount of records, including records that they already have from previous claims. Figo is just a joke anymore.
Insurer: Figo
By: Sarah
Great service
Easy to contact someone and questions cheerfully answered. Claim process is very user friendly
Insurer: Figo
By: LC
Some challenges with the app
Some challenges with the app. And some policy limitations. But excellent customer service and very responsive.
Insurer: Figo
By: Heather Petersen
Figo review
Figo has been great with helping me take care of my English bulldog! Every claim I’ve filed has been paid out, and it has always been quick.
Insurer: Figo
By: Samantha Carzoli
They were very cordial and polite as…
They were very cordial and polite as well as responded very promptly.
Insurer: ASPCA
By: Chantel Caceres
Hello My Name Is Linda Taylor
Hello My Name Is Linda Taylor I Have Been Trying To Reach You To Let You Know That I Wanted To Cancel My Pet Insurance Policy's.Know One Even Tryed To Reach Out To Me At All Not Even A Phone Call.Just Wanted To Let You Know. Sincerely, Ms.Linda.Taylor
Insurer: ASPCA
By: Linda Taylor
Unrealistic claims policy
I submitted a claim for an ear infection on an 18-month-old Goldendoodle. It was denied because he had an ear infection before that was treated and was corrected. He got another ear infection unrelated to the first and I was told the denial was because of a previous instance. I was told that we would not get a claim for an ear infection approved for the rest of his life. Dogs with floppy ears periodically get ear infections and Pets Best knew what kind of dog he was when we signed up. If I had wanted catastrophic coverage only, I would have expected the price to be substantially lower than it is. It appears that unless you sign up your dog at birth, little except catastrophic events would be covered. What a waste of time and money. I cancelled the policy.
Insurer: Pets Best
By: Ivan
Excellent experience in all areas.
Excellent experience in all areas. Web page was easy to navigate and dealing with staff was a pleasure. Very professional. Price for excellent coverage for our Sadie and Coco why we choose Prudent pet.
Insurer: Prudent Pet
By: Mark Neupert