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Great service and claim process
Great service and claim process. Of course I would prefer to get all that I paid back but I know it doesn't work that way. Timely process and explanation are always well stated.
Insurer: Embrace
By: Lonny WRIGHT
Agent very helpful
Agent very helpful
Insurer: Prudent Pet
By: Gwynne Hash
Rose in customer service helped me…
Rose in customer service helped me significantly this week, I didn’t realize I had multiple active policies for my pets and she helped me consolidate my policy and save money all while getting proper care for my pets. She is a great asset to the MetLife team!
Insurer: MetLife
By: Lydia Juchnowski
Find another animal insurance company. Terrible!
Trupanion used to be a great company, but over the last couple of years, it’s completely changed, and not for the better. I would go as far as saying this company seems like a total scam these days. I’ve had between 5 and 9 animals insured with them at any given time for the past six years, so I’m not new to this. The premiums have steadily increased across the board, even for puppies I insured early with “locked-in” rates and no pre-existing conditions. I understand prices go up, but the increases have been steep and hard to justify. What’s really pushed me to write this review, though, is the experience I’ve had recently with one of my cats who’s been seriously ill. Over the last few months, I’ve submitted more than 20 claims related to the same illness, and most of them have either gone unanswered or been categorized in a way that requires me to meet a new deductible each time. This particular cat has a $1,000 deductible, and by constantly splitting his ongoing care into separate issues, Trupanion has effectively avoided covering the majority of his treatment. Even worse, some of these claims were denied for “missing information” despite the fact that I submitted every piece of documentation they requested—doctor’s notes, receipts, timestamps, everything. I followed up multiple times after resending the materials and still heard nothing back. At this point, I’ve received responses to maybe 5 of the claims I’ve submitted, and only a few have been paid out—neither for amounts that come close to what I’ve spent trying to keep my (young) cat alive and comfortable. This isn’t just a case of slow service. It feels like they’re actively avoiding payouts. For a company that used to be known for reliability and compassion, it’s been a shocking shift. I run a large animal rescue and used to recommend Trupanion to adopters and friends all the time. I’ve completely stopped doing that. I don’t know if there’s been a change in ownership or internal policy, but something is definitely wrong. After paying steadily rising premiums for years and only needing help now with one seriously ill animal, it’s heartbreaking to be left without support. I wouldn’t wish this experience on anyone, and I can’t in good conscience recommend Trupanion anymore.
Insurer: Trupanion
By: Brittany
You nickle and dime your customers
You nickle and dime your customers - even long-term customers yet raise our rates every year blaming it on veterinary charges going up. This is a joke and a scam
Insurer: Trupanion
By: Emily
Extremely fast customer service
Very fast and reviewing and processing claims! Pleased with our experience with MetLife Pet
Insurer: MetLife
By: customer
My dog had unexpected surgery and the…
My dog had unexpected surgery and the bills were so expensive. But with Fetch Pet Insurance I was able to get a peace of mind and the claim team was awesome! They provided follow up on my claims and I received payments within a few weeks! I am so happy with the service I received! Thank you!
Insurer: Fetch
By: Ralonda Dabney
Very prompt and compassionate.
Very prompt and compassionate.
Insurer: Trupanion
By: Jennifer
All of my experiences have been…
All of my experiences have been excellent! Easy with a peace of mind ! I had an opportunity to work with customer service and they were friendly and went the extra mile !
Insurer: Fetch
By: Christyne
Great claims process
I have submitted multiple claims and had very quick responses. When I didn't provide enough information, Embrace was able to contact my vet and get what they needed without me being involved. I have been impressed with the ease of the claims process.
Insurer: Embrace
By: Erika