223,831+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It’s a really great insurance!
It’s a really great insurance!
Insurer: Pets Best
By: Harpreet Singh
Very slow to get anything done
I have spent since October 2020 (it is April 2022) to upgrade my pet's insurance from accidental to a more comprehensive plan to no avail. I got the tests and exams they wanted done and had my vet send them over, but then didn't hear anything from them for months and my plan didn't change. I've called every few months, resent information, and someone was apparently reviewing my file but it never got properly attended to. Every person I spoke with was lovely but it didn't help me to get the insurance I wanted. I finally gave up after I called one last time (never was called back) and then sent an email which also got no response. I wasted hundreds of dollars getting the extra tests for nothing.
Insurer: Petsecure
By: Julianna
We're new to Trupanion as of January…
We're new to Trupanion as of January but I will never need to find a new provider fot our doggie. He was a rescue who did not know love for 6 years until he found us. We only get him the best. Trupanion is it for us. Thank you for being with us through this so far difficult year. You've made it better. Highly recommend. I'd rate 10 stars if I could.
Insurer: Trupanion
By: A Lind
Claim turnaround is slow, but customer service was helpful and friendly
We have pet insurance for our 1 year old cat and 1 year old pug. We filed two claims in early March for our dog and in my opinion the turn around time was very slow. I have nothing to compare it to since this was our first time using pet insurance, however when I read reviews before purchasing the insurance people said it was very quick like a week or less. I have not found that to be true. Explanation of benefits on claims was a bit difficult to read through, however customer service was very available, friendly and helpful. So far so good.
Insurer: Pets Best
By: Cheryl Sullivan
I’ve Only submitted one claim so far
I’ve Only submitted one claim so far. So far so good.
Insurer: Spot
By: LaZetta
Assist with pet medical bills
Assist with pet medical bills. Would be nice if paid upfront instead of the backend.
Insurer: Pets Best
By: Ms. Ladybug
It’s a bit tricky understanding all of…
It’s a bit tricky understanding all of the coverage when you actually have an issue.
Insurer: Figo
By: customer
Great pet insurance!
They aren't super expensive and it's super flexible and easy to file claims. I like them a lot.
Insurer: Spot
By: Alexus Dicent
A gift card is such a fun surprise!
Pet insurance is comforting and receiving a gift card is the frosting on the cake!
Insurer: Spot
By: Lynne
Takes Forever….
I had used Pets Best with my previous dog for 10 years. I was extremely pleased. I am using it now with another dog for 5 months now and my experience is just so so. Claims take 6 weeks minimum for anything non routine. They have had medical records for > a month and it still says “ reviewing”. They are beyond SLOW in processing claims. I contacted my vet to confirm requested medical records sent 5 weeks prior. My Medicare is faster!! I would probably shop around if I were to start over again.
Insurer: Pets Best
By: S P