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Just perfect
An incredibly seamless, transparent experience; very human explanations of benefits and options, and very cordial agents every time I deal with the company (for 2 years now, and I am staying for good). I wish my human insurance was as easy and understandable to deal with, I swear !
Insurer: Embrace
By: Irena Khrebtova
Initial call to Customer Service re Premium Increase & Follow Up call with Manager on 12/20/22
Initial call to Customer Service re: unexpected increase in Annual Premium. Representative courteous & professional but unable to address all my concerns. Requested to speak with a Manager. Informed I would receive a call back from a Manager within 24 hours. I indeed received a call back. Manager was very patient with me and listened to all my concerns. Manager inquired if there was anything company could do to improve their Customer Service response and I made some recommendations which he sincerely accepted. Manager then explained rationale for premium increase & apologized for any upset I may have experienced. Manager took an impressive amount of time to remain on the phone with me until I felt “heard”. Manager additionally reviewed claims process for my future reference. Commendable Customer Service Recovery appreciated.
Insurer: Embrace
By: Sue Oravecz
Excellent pet insurance
I have had Embrace insurance for 4 of my pets, over the past 7 years. They are thorough in their records review, to ensure claims are accurate (which I appreciate to keep costs down for the customer), but once your claims have been verified, they explain everything well and make payments quickly.
Insurer: Embrace
By: S Cothern-Ball
Really Impressed
Quite impressed with the customer service (I did call to ask why my claim was pushing a month). I adopted a sweet 1yr old rottie in Sept only to find she has horrible hip dysplasia (you wouldn’t know from looking at her) and a bad case of separation anxiety. PetsBest took my uploaded itemized receipts and broke them down into separate issues for payment. My girl is going to be able to see a specialist for her hips (thank goodness!) and I can now afford her anxiety meds! I saw my first reimbursement in my checking this morning.
Insurer: Pets Best
By: Ilia Jones
Dave
The claim process was very easy to understand and my claim was handled within a week. The only thing that I would change is not having to pay the veterinarian all the costs upfront. Many people do not have that type of income when their pet develops a serious illness or has a serious accident.
Insurer: ASPCA
By: David
ASPCA pet insurance is awesome!
They get claims paid quickly, are polite and kind and the coverage is great for the money. ASPCA cares about our pets!
Insurer: ASPCA
By: Becky
Joining Spot…
My total experience to date has with the process of joining Spot. My young pugb is blessed with good health so I have not experienced the claim process. I am pleased with the rates and the complete process of joining Spot ,and looking forward to a good relationship.
Insurer: Spot
By: linda blackburn
Fast response fast payment
Fast response fast payment
Insurer: Pets Best
By: Consumer
Great insurance
Great insurance. Easy to submit claims online.
Insurer: Embrace
By: Angel Hernandez
Keeping in mind I have not yet filed a…
Keeping in mind I have not yet filed a claim! The Customer Service was Excellent and helpful and the process was easy and stress free. I am waiting on a review of health history (for pre-existing conditions) and a Vet Report to shorten the Orthopedics waiting period. I will let you know when I have received that information or actually need to file a claim.
Insurer: Embrace
By: Jim Sullivan