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Quick response and great customer…
Quick response and great customer service
Insurer: ASPCA
By: Yudith Carrasquero
Don’t waste your money
I filed a claim for my 17 month old AmStaff. She had a skin infection and bumps all over her body. Not only did it take Pets Best a month to process the simple claim, but they also denied every single covered expense. Their reasoning?! They requested ALL of her medical records. Which is crazy because they HAVE all of her records. This was the first time she’s ever been ill. Don’t recommend them at all!!
They reached out to the Vet for info…
They reached out to the Vet for info and we didn't have to.
Insurer: Pumpkin
By: John
I was able to get my questions answered…
I was able to get my questions answered over the phone in minutes
Insurer: Pets Best
By: David Kelsey
Great Choice - Pets Best
We are very happy we chose Pets Best to insure our 3 Labrador Retrievers! They have a very easy claim process, quick reimbursement, excellent customer service, and respond immediately to any inquiry.
Pets Best Review.
Im new to insurance on animals so i was skeptical at first. After purchasing two very expensive miniature dachshunds, i knew i had to get them covered right away. After searching and searching, multiple different recommendations and videos explaining others experiences with different pet insurances, i went online to Pets Best and gave them a call for a run down of all coverage i could have to fit my budget. Within the time frame of holding 2 policies, ive already submitted 2 seperate claims. Choosing a insurance company that could help me with wellness visits and check ups was a huge must! Overall im very pleased and rest better knowing my two boys are covered and in great hands! Pets Best holds a great reputation and has the friendliest customer service team. Thanks Pets Best! Sincerely, Bri, Pumpkin & Sven.
They helped me with my bill when I…
They helped me with my bill when I needed it the most. They are great for emergencies.
Insurer: Spot
By: Donna
Avoid Embrace - Professional Claim Denial Service
Paid premiums religiously. When my cat needed diagnostics, I got a masterclass in insurance bad faith instead of coverage. What happened: - Entire diagnostic workup denied under blanket "pre-existing thyroid" excuse - No breakdown of what was actually denied vs. covered - Unrelated imaging and consultations were lumped into the rejection - Second claim delayed for weeks as "pending medical history" despite records already on file - Forced my vet to re-send identical documentation they already had The punchline: When my vet asked for claim itemization, Embrace went silent. Their "appeals process"? Make the veterinarian write a letter that goes back to the same underwriter who denied it initially. Translation: You're not buying pet insurance. You're funding an elaborate claim denial operation with a fake appeals process designed to exhaust you into giving up. Save your money. This company sells protection, but delivers a professional runaround when you actually need them. UPDATE: 9/8/25 My response to Embrace’s public statement: Embrace says they’re “upfront” about coverage and that pre-existing conditions are “determined directly from the notes provided to us from your veterinarian.” That is not true in my case. My veterinarian emailed Embrace directly and pressed them for itemization of which charges were being denied, the dates of those charges, and the justification for tying them to hyperthyroidism. Embrace ignored her request and issued blanket denials anyway. If Embrace were truly using the vet’s notes as they claim, they would have answered my vet's questions instead of dodging them. This shows Embrace is not being transparent with policyholders or veterinarians, despite what they write in their template replies.
Insurer: Embrace
By: Pamela Ferrer
Trupanion Came Through with Flying Colors!
After adopting our new rescue dog Sadie at only 10 weeks old, and having her for less than a week, it was discovered that she contracted Parvo, a deadly virus with a high mortality rate in puppies. Fortunately, at her first Vet well-visit, we decided to insure her health with Trupanion that day. The Vet assured us that it was the best pet insurance company available, particularly in that, Trupanion authorizes covered illnesses on the spot, and there is no need to pre-pay and then be reimbursed, leaving you wondering if the treatment will be covered. Little did we know that it was one of the best decisions we’ve ever made. Sadie’s six day stay in the hospital cost over $18,000. Trupanion paid almost $16,000 of that cost despite having just signed up for the free 30 day trial only 4 days earlier. Trupanion and our little Sadie came through in flying colors! Thank you Trupanion for helping to save Sadie’s life and making a difficult time a lot easier.
Insurer: Trupanion
By: Linda P.
Was very good to have coverage for a…
Was very good to have coverage for a major event. They only thing that needs improvement is I had to resubmit my dogs records every time I made another claim for a different bill from the same occurrence. Should only have to submit that once. All in all was a good experience and a big burden off of us. Thanks.
Insurer: Spot
By: Patrick Shaffer