217,166+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,166 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointed in service
Quite disappointed. I had a vet bill of $860.72 for a dental cleaning and a surgical procedure for removal of a growth/mass on my dogs chest. Best Pets split this one visit into two separate claims (claim 4486XXX for $396.13 and claim 4418XXX for $464.59). I was only refunded a total of $305.10 (186.77 + 118.33). The review of the records also took longer than it should. I received an apology email for the wait; however, the refund is not satisfactory. I understand that insurance is a business; however, as customers we pay for insurance to protect our pets during emergencies and surgery. I also have dental as a part of my policy. This refund is inadequate given how much I pay every month to insure my pet.
Insurer: Pets Best
By: Michelle L.
Excellent Service
Pet insurance is a new experience for us, but Pets Best has been easy to work with and very responsive. When I had a question about a particular claim, I called and the representative was both helpful and understanding. When we did have a major claim, I was a bit skeptical of what would happen - not having had experience with such a thing before, and assuming that the insurance would be as minimal as possible - the results of the claim, however, were as the coverage plan claimed they would be, the payment was quick and direct, and the service was excellent.
Insurer: Pets Best
By: David Hill
My puppy got Parvovirus spent 7 days at…
My puppy got Parvovirus spent 7 days at the vets the Bill cost me almost $1000 and Pets Best is only reimbursing back $187.01 not sure if it is worth having pet insurance.
Insurer: Pets Best
By: Toni
Insurance with Ease and Speedy Responses
Figo has been incredibly easy to deal with. They are very responsive and the fact they are partnered with Costco shows they understand quality and customer service.
Insurer: Figo
By: Michael
Once again, Thanks!
I have been a policy holder of Trupanion since getting our first dog from Canine Companions. I have filed 3 claims during that time and all three were paid by Trupanion in 2-3 days. No fuss. No worries. Just an honest response to our claim. In the midst of our worry and grief for a dear pet, we are deeply, deeply grateful.
Insurer: Trupanion
By: Rich
The easiest part of this experience
After a long few days with our dog in the hospital, I wasn't sure how the claims process would go with Healthy Paws. It was absolutely one of the easiest parts of this experience, from submitting the claim to getting our reimbursement took 3 business days which was a lot faster than I was expecting. I would recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Ernie Gutierrez
The easiest part of this experience
After a long few days with our dog in the hospital, I wasn't sure how the claims process would go with Healthy Paws. It was absolutely one of the easiest parts of this experience, from submitting the claim to getting our reimbursement took 3 business days which was a lot faster than I was expecting. I would recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Ernie
Billing problems not resolved in a…
Billing problems not resolved in a timely basis. My home insurance was fine, but my auto policy was quoted one price, but appeared in the dashboard with a much much higher price. I had to chat with agents 3 times, all of whom tried to assist and apologized for the situation. Yet 3.5 weeks later I was charged the higher price on my credit card, with no explanation as to why. Was told that I would eventually get a credit, but it's quite frustrating to see how long and how much time I've spent on this billing error. I don't doubt people are trying to fix this, but it's not fixed and I've had to reach out for updates.
Insurer: Sonnet
By: A.P.
Super easy process!
Super easy to sign up and great coverage!
Insurer: ManyPets
By: Callie