222,202+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,202 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims were very easy and simple
Claims were very easy and simple. You are kept up to date via email and text for updates. I had no issue. Great service. I had them for all my pets. Very helpful when one of my dogs was going through his issues.
Insurer: Fetch
By: ROSELYN
TurnROUND TIME IS SO GREAT!!!
TurnROUND TIME IS SO GREAT!!!
Insurer: Pets Best
By: Xochitl Moya
(Canada) 40% jump in premium cost
(Canada) I echo others on the topic of this year's review. I contacted Fetch to discuss the 40% jump ($59-->$83) today in my premium. In 2021, $59. In 2020, $54. 6-year old dog. No health issues. I have been a customer for 3 years. Never missed a payment....never had a single claim. Not one. Yet, a 40% increase, hey, no problem. When I spoke to customer service all they said was 'yeah, that's the new plan cost now for your policy now'. I asked why the jump? They said, 'that's the cost now for your dog and policy'. I asked - am I getting more coverage? She said, 'no, that's the same coverage now.' It seems ever since the company was purchase, everyone is getting gauged. I have already contacted Trupanion. They have provided a quote that is based on the cost of vet care and does not have a max payout (which is their business model). I asked that they call me back to revert this cost. I don't think they will, nor is it in their interest. It's really up to AXIS Reinsurance Company (the underwriter). A real shame. They really had a good and fair service (an increasingly tougher way to describe insurance companies, these days). My guess is the cost-benefit assessment done by their analysts which concluded that the company will lose policy holders (like me and others), but still see a much higher return when forcing existing customers to pay 30-40% year over year.
Insurer: Fetch Canada
By: David Malinowicz
Regina B was super helpful getting my…
Regina B was super helpful getting my multiple policies squared away, and saved me a bunch of money on my premiums!
Insurer: Fetch
By: Stacie
Our dog just had surgery and the claim…
Our dog just had surgery and the claim was processed within 24 hours. More importantly the customer service is outstanding. I wish they covered preventative but knowing he is covered with unexpected illness gives us peace of mind.
Insurer: Trupanion
By: Zeus’s mom
Always excellent service No regrets
Always excellent service No regrets , that I have this policy!
Insurer: Pets Best
By: Joanne Centola
Investing in Pumpkin pet insurance has…
Investing in Pumpkin pet insurance has been the best decision yet! The customer service representatives were always professional, friendly, and answered all my questions before I signed up. My claims are reimbursed within one business day and submitting them online has been a breeze. Highly recommended!
Insurer: Pumpkin
By: customer
My dogs are new to Figo Pet Insurance
My dogs are new to Figo Pet Insurance. I submitted the first claims for them, both routine exams, heartworm test and vaccinations. Figo had the claims reviewed and paid within two days! I'm happy with the payments I recvd so far and certainly happy with the speedy service! So far it's been great!
Insurer: Figo
By: Julie
Honest Review
Let me start off by saying they are a competitive and legitimate company. However their claims process is very long and your first initial claims are handled poorly. Your claims are also handled depending on how competent the staff is which in my experience is a very minor few know what their doing. I was told so many contradicting things by agents and made me extremely stressed and questioning why I bought this insurance. However through all the hassle and wait time I went through my claims were eventually approved. My pets medicine is also approved which is a big help. I'm concerned on where my rate is gonna go when my policy is up for renewal as I don't have full trust in this company with terms of that. I feel they might lure you in with a lower price to be stuck with a higher one later on yet I cannot speak to this yet but have heard stories that the rate increase was high. I want to note when signing up it was agreed to a 21 day processing time, but then changed to 39-45 days average time for processing. I'm not sure that is all that fair to the customer. I also made sure to provide all documentation needed for my pet from when adopted with all vet records on file and still had long processing times. When I spoke to an agent pets bets told me they didn't have this information and I had to resubmit all my documents, further taking away my trust. Again, All my claims have been approved so my rating is solely based on compensation and their plans. They have the highest reimbursement limits, lowest deductible, and lowest annual cost. But processing time and customer service needs work, for transparency to customers and to gain faith their protected. Im going to see where my policy goes and get a good idea how this policy will hold up in the long term with more time. Hopefully they gain my trust and faith I can keep long term.
Insurer: Pets Best
By: MH A
Great Service
`My golden retriever pup developed foreleg deformaty as he developed. He began limping and after a a visit with a specialist it was determinened that he required surgery on both forelegs. I was somewhat sceptical with trupanion insurance as I felt they would behave as a typical insurance company and find a way to wiggle out of coverage. Man was i shocked to find that trupanion had authorized the work before I had even left the Vet clinic. By the time I got home they had emailed me explanation of the coverage, deductable etc. They then followed up with a phone call asking if i needed further assistance and giving well wishes for my pup. I was amazed. Not what I expected. Thanks Trupanion for the oustanding support. I am impressed. I'd give 10 stars if that was an option Dale Emerson
Insurer: Trupanion Canada
By: Dale Emerson