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If I could give less then a star I…
If I could give less then a star I would. This is a obvious trend with this insurance company. I filed a claim for my dog on April 29th for an eye issue he was having. After 45 days I finally received my answer on the claim stating that I will be issued my refund and will receive it in 5 business days. After 5 business days no refund.I called on Monday and spoke to Sheryl and she stated that my vet sent over a document that my dog had his eye problem before the insurance was active. When I spoke to my vet they said they did not send over any document that said that at all. They claim a symptom is a pre existing condition. We all have google and can look up the difference between a symptom and a pre existing condition. After listening to Sheryls robotic answers explaining that I need to send over ANOTHER document from my vet explaining that he did not have this preexisting condition and to revise these documents and give us an answer will be 5 business days. For a reference we are at 50 business days. I email the document over. Call the next day Tuesday and speak to someone named Emma and she explains that my claim is now in APPEAL and that it will take 90 DAYS for an answer! 90 DAYS! A quarter of a year to LOOK AT ONE DOCUMENT AND MAKE A DECISION! Of course I am outraged and demand to speak to a manager. Emma tells me there is no Manager or Supervisor available that they are at lunch and will be back in an hour. Call back in an hour no manager at all that a request needs to be submitted and they will get back to me in 24/48 hours. This manager called Penny calls me the following day at 9 pm the line rang once and ended, leaves a voicemail explaining this charade of prexisting conditions and 90 days etc. OFCOURSE when I try to call back at 9 pm the office is closed. We are on today I call back and to my surprise this Penny person is off today! I speak to someone named Patsy Torres who gives me the same exact robotic answers that she will put a request to have a manager call me back it will take 24/48 hours. Since its Friday you know what that means it means that I will be lucky I get a call on Tuesday. This insurance company is the WORST THE WORST IN HANDLING ANYTHING. Customer service is not even close to customer service. Do not I repeat do not sign up for this. If anyone from the corporate company or management sees this review and would like further communication and documentation I would be more than happy to send over anything and discuss this further. This is my attempt to get in contact with anyone other then the robots that work for this company.
Insurer: Pets Best
By: Taka Yamada
Submitting a bill
Submitting a bill for reimbursement is very easy and your processing is prompt.
Insurer: Pets Best
By: Edna Clifton
It was easy for me to go threw the…
It was easy for me to go threw the process of getting insurance was fast
Insurer: Sonnet
By: Stella Marlatt
Very easy process
Very easy process. Just took pictures of invoices, attached and done. Claim paid within 3 days! Seemed very fair based on plan.
Insurer: Trupanion
By: Nancy
Pre Existing Condition claim
I have always had pet insurance. This was an option through work. They easily take your money but when it comes down to a claim, they find a reason to not pay the claim. My dog tore her ACL and they denied her claim because they said it was a pre existing condition because she tore her ACL in her other leg years ago!!! I have filed a complaint with the Department of Insurance!
Insurer: Pets Best
By: Tara
User-friendly website to great prices…
From the user-friendly website to the great prices, Sonnet has come through for us. Our former insurance company of over 30 years was becoming more expensive and restrictive every year. Now we have our three drivers and three vehicles covered for a reasonable price. Thank you, Sonnet!
Insurer: Sonnet
By: Jacqueline Smith Fahey
This really is a Pets Best Insurance
I'm really pleased at how easy it is to file a claim with Pets Best Insurance. I get a response within a few days with an explanation of benefits and a refund if the item is covered.
Insurer: Pets Best
By: Mary Benoit
Affordable
Easy, affordable payments that sure give me peace of mind. It's a wonderful feeling my girl is and will be cared for.
Insurer: Trupanion Canada
By: Leigh Anne Paul
Where do I begin with what Trupanion…
Where do I begin with what Trupanion has done for us? In February of 2018, an 8 week old Border Pyrenees came in to our lives. Quirky, energetic and simply a bundle of joy we named him Giuseppe. He was the perfect mix of black and white with a white area on his head that was shaped like a heart. All went well with him until he was 3 months shy of his 2nd birthday. He took a tumble chasing a squirrel and began limping a bit. We thought it would go away but after 2 days of limping we thought he might have broken something or sprained his ankle but alas, it was much worse. He was a million to one case. Giuseppe had a developing cancerous tumor in his leg and it had to be amputated. Trupanion was there for us. His surgery was approved and on 1/1/20 he became a tripawd, a term used for 3 legged dogs. It was his front leg. They paid 90% of the cost of the surgery and all follow ups and meds needed post operatively. Giuseppe adapted and shortly did everything he did on 4 legs. He was a wonder to behold. His great spirit and constant joyful personality never faded. In March, we were hit with more terrible news. We had found a small lump on his chest close to his private part. Again Trupanion was there. More tests and biopsies done to conclude it was cancer again. We were heartbroken. We took him to UC Davis where our only option for him was to do 2 types of chemo, one being extremely dangerous. They could not identify his type of cancer so they were just guessing and Trupanion would have covered his treatments but my wife and I decided to let him live in peace for whatever time he had left. We were told 1-2 months left before he was gone. However Giuseppe would have none of it. We treated him with an anti cancer diet and supplements we paid for and other prescribed meds that Trupanion covered bi monthly for the rest of his life. That life turned out to be a miracle. Our beautiful Giuseppe beat all the odds and vets watched him in wonder as his months turned in to an additional 2 and a half years. In total he lived 4 and a half years when every vet said he would not live past 2 years old. Our family and Giuseppe owe all the extra years to prayer and all the treatment that Trupanion covered promptly, right up to his euthanasia on 6/6/2022. Every day with him was a joy and he was happy right up to his final moment. We only had to do it because his tumor became so large that we worried it would rupture or crush his organs. In closing I'd like to say that we would have never been able affird him all of the life he could live, without this great pet insurance company. God bless you all at Trupanion, and if I had a son or daughter that worked for Trupanion I would be the proudest father on earth. A million thanks to your wonderful company. All our pets will have Trupanion as their pet insurance in the future. PS-They paid all claims for his care so promptly that we just couldn't believe it.
Insurer: Trupanion
By: Eddie Ferreira
Very friendly sign up process
I worked with Stephanie and she was awesome. I just signed up so I can only speak of the signup process. She took time to explain, wasnt rushed and very friendly.
Insurer: Prudent Pet
By: MD Hatch