222,291+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim turnaround is slow, but customer service was helpful and friendly
We have pet insurance for our 1 year old cat and 1 year old pug. We filed two claims in early March for our dog and in my opinion the turn around time was very slow. I have nothing to compare it to since this was our first time using pet insurance, however when I read reviews before purchasing the insurance people said it was very quick like a week or less. I have not found that to be true. Explanation of benefits on claims was a bit difficult to read through, however customer service was very available, friendly and helpful. So far so good.
Insurer: Pets Best
By: Cheryl Sullivan
I’ve Only submitted one claim so far
I’ve Only submitted one claim so far. So far so good.
Insurer: Spot
By: LaZetta
Assist with pet medical bills
Assist with pet medical bills. Would be nice if paid upfront instead of the backend.
Insurer: Pets Best
By: Ms. Ladybug
It’s a bit tricky understanding all of…
It’s a bit tricky understanding all of the coverage when you actually have an issue.
Insurer: Figo
By: customer
Great pet insurance!
They aren't super expensive and it's super flexible and easy to file claims. I like them a lot.
Insurer: Spot
By: Alexus Dicent
A gift card is such a fun surprise!
Pet insurance is comforting and receiving a gift card is the frosting on the cake!
Insurer: Spot
By: Lynne
Takes Forever….
I had used Pets Best with my previous dog for 10 years. I was extremely pleased. I am using it now with another dog for 5 months now and my experience is just so so. Claims take 6 weeks minimum for anything non routine. They have had medical records for > a month and it still says “ reviewing”. They are beyond SLOW in processing claims. I contacted my vet to confirm requested medical records sent 5 weeks prior. My Medicare is faster!! I would probably shop around if I were to start over again.
Insurer: Pets Best
By: S P
Thank You
Thank You. So good so far. Willys spolled wore
Insurer: Trupanion Canada
By: Veronique Cunningham
Very grateful for Pets Best insurance…
Very grateful for Pets Best insurance for our dogs. Our oldest dog had an ACL injury and we were willing to do anything for her to give her the best life. We found a veterinarian hospital that was willing to take care of our ole girl, and Pets Best insurance worked with the hospital and myself to get these claims processed. Our dog’s surgery was almost $5000 and our insurance covered over $4000 of it. I don’t know what we would have done if we didn’t have insurance we didn’t trust.
Insurer: Pets Best
By: Sherry J.
Great experience, very straightforward
I had a great experience with Pets Best, my dog had to have emergency surgery after eating a toy that got stuck inside, and Pets Best was very straightforward to use. I got my refund back (minus the deductible and coinsurance) in just two weeks!
Insurer: Pets Best
By: Lindsey Jackson