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I couldn’t be happier
I couldn’t be happier. It is easy to turn in claims and the copay appears in my account quickly. So glad I got it.
Insurer: ASPCA
By: Susan Smith
I am happy with Embrace!
I am happy with Embrace though these would be fair changes to see in future. Faster turn around for reimbursement. Direct payment of promised coverage from Embrace to Vet on the day of appointment would be the best case scenario. Sometimes for surgery, x ray , etc it’s too costly up front for pet owners.
Insurer: Embrace
By: Delores Nieboer
I have to pay full amount and they…
I have to pay full amount and they can’t reimbursed
Insurer: ASPCA
By: Rossana
Every person I have interacted with has…
Every person I have interacted with has been so informational and so supportive. 10/10 recommend Embrace!
Insurer: Embrace
By: Alicia Oneill
Nothing but the good to say
Nothing but the good to say. Sign up was easy, prices are good, app works great and claims are being reviewed quickly. Thank you!
Insurer: Embrace
By: Olchik
Fast and Easy
Impressed with the ease of submitting my claim. Customer service was very helpful guiding me through the claim steps! Highly recommended
Insurer: Pet Assure
By: Jazz
Lady was very kind knowledgeable and…
Lady was very kind knowledgeable and explained things to me very good customer service
Insurer: Pumpkin
By: customer
Figo has denied every single claim
Figo has denied to help pay for every single claim we've ever submitted to them. No matter what the issue has been, they decide they have all been related to our dog having allergies, and that being a preexisting condition that she already had. Even our vet sent an email on our behalf to let them know that one of her issues was completely unrelated to allergies, they still refused to cover anything.
Insurer: Figo
By: Joe
I'm new to the pet insurance world but…
I'm new to the pet insurance world but knew that it would be important for my little Frenchie to be covered. Sydney has been helpful on more than one occasion at answering my questions, helping me navigate the site, and generally being an all around kind human. This type of service helps build trust and will definitely keep us with AKC Pet Insurance.
Insurer: AKC
By: AJ Erickson
Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
Insurer: Healthy Paws
By: Susan
Latest 2 comments
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.