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Pet parents across the U.S. and Canada have left over 209,939 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No Reimbursement & Poor Customer Service
I've been a paying client since my first dog back in 2018, so well over 6 years. Have submitted maybe one claim up until this summer, which I submitted the second claim in July this year. The process of submitting was never clear, had to email them, then after the submission went through, it didn't say anywhere how I was getting any payment back so after a few weeks I reached out wondering how to get my reimbursement. Then realized my file had a wrong address, so I updated it and they said they would cancel the cheque and resend it. It's been about 4 months and I still have not received any reimbursement. No emails from them or anything. My account needed a new credit card about 2 months after my reimbursement submission and I emailed them letting them know that I would update my card when they could tell me when I would get my reimbursement back. Nothing. My account clearly has cancelled because I refuse to pay them for 4 more months after I've submitted a claim and have yet to receive any reimbursement. Horrible customer service with no updates. Definitely will never use this insurance company again. You'd think they would treat their long term clients, or even try to communicate on payment after I've complained after 3 months that I still have seen nothing.
Insurer: Pets Plus Us
By: Jennifer
Terrible experience
Today is business day 4 waiting to be reimbursed from Lemonade for a simple office visit. They continue to give me the run around and when I called there was not a supervisor to speak to. Instead, they take your information and say someone will call you back within 24-48 hours. This is on top of the 4 days thus far. Very frustrating. I will be ending my policy once I get reimbursed.
Insurer: Lemonade
By: Shari
Just what we needed!
Been extremely satisfied with our insurance coverage. Our puppy needed expensive eye surgery, and the coverage was excellent. I highly recommend.
Stalling to prevent reimbursement for a claim.
I had one claim filed in February 2025. After 10 months of trying to get reimbursement, I am giving up and switching insurance companies. This is insurance is a scam and all they deal in is stall techniques. First it was there is not a record of a clean bill of health. Once that was provided by myself and the veterinarian office, nothing was done. I called and asked for a status update. And then their next stall technique was the invoice with the vet notes was not descriptive enough to approve the claim. The vet sent in additional information. But still not enough. Absolutely ridiculous and a waste of time. I will not be renewing my policies for my dogs. I will find a company (even if it costs more) that will be true to the insurance policy.
Insurer: Embrace
By: Ansley Godwin
Thank you for sending the money quickly…
Thank you for sending the money quickly so I could pay the credit card in a timely manner. It is easy to do business with your company. Thank you.
Insurer: MetLife
By: customerJulie
No delay I had my cash back in two days
No delay I had my cash back in two days
Insurer: MetLife
By: customer
Delay delay delay deny
Healthy paws kept asking for more records. They then refused to talk to the billing employee at my vets office. I had previously signed a release and told them in my numerous emails to contact my vet. When the vets office tried to talk to them they hung up.
Insurer: Healthy Paws
By: Beth
Caring customer service reps
Caring customer service reps, great coverage, easy portal
Insurer: MetLife
By: customer