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Healthy Paws is the best, hands down
Healthy paws made my dog’s procedure a breeze. Pay out was accurate and quick to receive. I called customer service to ask certain questions before my dogs procedure and staff was very knowledgeable and patient. I definitely recommend.
Prudent Pet is best for my pups.
I was greeted by Rebecca when I first started checking into Prudent Pet, no other company did this. She answered the questions I had at the time and was extremely helpful. When I decided that Prudent Pet was the best fit for my pups, Rebecca was there to help me seal the deal.
Insurer: Prudent Pet
By: kimh
Not Impressed
So far, I have not had a particularly good experience with embrace. The review of my initial claim was exceptionally long, and while they do say it could take up to 30 days, I didn’t actually think it would take that long based on my experience with several other pet insurance companies. Then after waiting for a month, my claim was rejected based on a flawed assessment. I then had to ask my veterinarian to write a letter explaining why their assessment was incorrect. Embrace then took another two weeks to review her letter and came to the conclusion that my claim should in fact be covered. In doing so they also “found” another exclusion that they had not identified in their prior review. They indicated that they would send me payment on the claim, but did not include anything about payment of the two other claims related to the initial one. I sent a note asking them to please re-process the other two claims since the initial exclusion was lifted, and I still have not heard anything back on that or even received an acknowledgment that they received my note. Overall, I find this company to be very slow and like all insurance companies, they are always on the lookout for exclusions, even when there aren’t any that are valid. I believe they need to improve upon their customer service as well as their efficiency. I’ve only been a customer for a short time, but so far I am not at all impressed. I have had much better experiences with other insurance companies who have been very easy to deal with.
Insurer: Embrace
By: Carol Chapman
Monthly cost increase
Trupanion increased monthly rates on top of having an insane deductible. I used to recommend Trupanion to all of my friends and family, and we even used it for the vet clinic I worked for the past 7 years. Since being switched from a group plan, with my previous employer, to a personal plan. The benefits are not worth it at all, having me pay even more with no coverage per each new diagnostic. I have a 13 year old Brittany named Buck and it has become increasingly hard to get anything covered. Luckily my vets are very understanding and will even go so much as to take something off the bill that Trupanion isn't going to cover. I recommend that everyone look elsewhere for pet insurance. It is not worth it anymore and seems to be a racket.
Insurer: Trupanion
By: Mallory Royer
Outstanding Experience
We are first time pet insurance customers and had an outstanding experience with Aileen. She was very helpful, friendly, and knowledgeable. I’m glad we chose FETCH!
Insurer: Fetch
By: TS
Many Years a Client-No help
Many Years a Client-No help Our identity and bank account was literally stolen some time ago. You all notified us that our payment didn't go through. We tried again to send it and did not receive notification that a payment STILL hadn't gone through as we were building our account with the State Dept Credit Union. When I called, I was told my policy had lapsed and that I could only have a new policy with virtually no coverage except wellness and accidents. I was told there was multiple times payment had been processed to no avail. No phone call or notification. In spite of the fact that I asked to have been re-instated (as we have been a customer for many, many years for all our pets), I was told "No". So, that's why I'm not happy. Hopefully, all my prior claims will be processed. I have some coming.
Insurer: Nationwide
By: KK
The system kept crashing mid claim…
The system kept crashing mid claim submission. Any insurance that just conveniently crashes during a claim immediately raises flags to delay service.
Insurer: Embrace
By: Hector Lomelin
I have been with Trupanion for 6 years
I have been with Trupanion for 6 years. All they do is keep raising prices and cover literally nothing. Exams, medication, surgeries, they do not cover any of it. I am not sure what they even cover at this point it keeps changing. My two cats are going up in price to be covered by $30 and $25 which is $81 and $79 and they charge my dog at $94. It’s not worth it and they are horrible to long time customers. Buyer beware!
Insurer: Trupanion
By: Rayleen Cottrell
Trupanion is life giving!
Trupanion has made the difference between life and death for my baby. I never would have been able to afford the care that they have paid for. Claims are paid quickly and even paid directly to the emergency vet. I am so thankful for this resource.
Insurer: Trupanion
By: Kamela Clackum
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Insurer: Pets Best
By: Deborah DeSanto-Ceneviva