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I recently adopted an adult dog and…
I recently adopted an adult dog and luckily decided to get insurance. She had been given a clean bill of health when I adopted here, but 6 months later she became ill. I did a live chat on Pets Best and the person I talked to said she didn't know if what she had would be covered, but that i should send in the paperwork to make sure. I found it pretty easy to submit the paperwork and Pet Best kept me informed of where the process was at each stage. I was so grateful when some of the bills were covered and a check for that came the same day as the bill i had to pay. So thank you so much, with my limited budget the timing was perfect. i will recommend your company to my family and friends.
Insurer: Pets Best
By: Lois
I am a veterinarian and client
Trupanion's process and claim service was better than expected! My daughter's sweet Goldendoodle need to have both hips replaced and Trupanion covered the procedures at 90%!!! I am a veterinarian and was amazed at how easily the claim process went, especially for the second procedure.
Insurer: Trupanion
By: Terri
Janelle Sorensen was pleasant and…
Janelle Sorensen was pleasant and professional. She answered all my questions clearly.
Insurer: Fetch
By: Senait Sebhatu
Company hesitates to pay claims
This company gives you the runaround to avoid paying claims. My 9 month old puppy had a upper respiratory infection. I took him to the vet and the charge was $125. I submitted a claim but I keep being told they don't have all of my dogs medical records even after I uploaded everything multiple times. They then contacted my vet and got what they needed but after a week they decided they still needed more. After getting that they decided they needed records from the vet that completed his Neutering appt. It's ridiculous. That vet doesn't even have any records other than what was from the Neutering appt. Anyway even after getting this they still haven't paid the claim. It's been over 2 months....... I would not recommend this company to anyone.
Insurer: Embrace
By: Theresa Gibson
not a covered benefit
i called manypets explaining my dog situation - vet wrote he strained his leg muscle and possibly has a disc disease but they could not see on xrays. the ManyPets rep told me on the phone to sign up for pet insurance and that it would be covered considering he didnt get diagnosed with that. Ive been paying for almost a year and when I went to submit one claim they told me it was not a covered benefit since it was mentioned on a progress note of what he possibly could have. Wouldve been great had someone explained that to me! His insurance was more than $100 a month. Thats twice more than what i paid for my own insurance. I just wished i got clearer instructions and was advised of the right information prior to signing up. If i had known, I wouldnt have signed up for insurance for him.
Insurer: ManyPets
By: Phuong
The phone Vet consult was outstanding
The phone Vet consult was outstanding. My dog had been vomiting all food for 24 hours. He asked thorough questions and gave me precise instructions for my dogs care. What a relief to get help on the week-end.
Insurer: Prudent Pet
By: Vikki
Very very friendly people to speak with
was every easy and the people were very nice to deal with
Insurer: Trupanion Canada
By: Sheila
lovely to deal with
We are extremely pleased with our experience so far with trupanion. Have nothing but positive interactions. Easy to navigate and you have been so kind when dealing with us.
Insurer: Trupanion Canada
By: Kim
We have always been extremely happy with Trupanion and we have recommended them many times.
well written information, easy to understand and answered all our questions plus a few more
Insurer: Trupanion Canada
By: Jan