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Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
Insurer: Healthy Paws
By: Susan
Latest 2 comments
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
Fast and easy claims!
We’ve had Figo insurance for almost a year now and so happy we signed up! Both of our dogs ended up having multiple visits to the vet towards the end of last year and it was such a relieve to be able to get them the tests and procedures that they needed without worrying about the money. One dog had a broken tooth (which dentals are EXPENSIVE) and the other had a foxtail removal and digestive issues that had to be addressed. The process to submit claims is super fast and easy on their app or website. The longest we had to wait for a claim to be closed and paid was maybe about 2 weeks at the start because we needed to get them all the vet records from before starting the insurance. Once that was dealt with, all other claims have been closed and paid within a week at the most. We also have the Wellness add-on option and we have been reimbursed for preventative stuff like heart-worm tests and vaccines. Just yesterday, one of our dogs got the test and vaccines and the claim was approved the same day! We are very happy with the insurance so far and definitely plan on renewing!
Insurer: Figo
By: Sandra
They make a promise to you and deliver on it.
They make a promise to you, detail it clearly and deliver on their promise with no rubbish, no trying to weasel out of paying. Just submit the bill, get the money, I've made two claims on them now and both times the same prompt simple service. They're excellent.
Insurer: Pets Best
By: Christopher Maddock
I couldn't recommend pet's best more
I couldn't recommend pet's best more! My dog recently had an emergency that landed her in the ER for two days. No questions asked, Pets Best covered all of the expenses within my plan. It was a huge relief knowing I didn't have to make a hard decision on how much I would be able to pay to save my dog's life. Thank you!
Insurer: Pets Best
By: Mitchell
Highly Recommend
Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
Insurer: Healthy Paws
By: Lori
Stellar customer service
Quick, friendly, and helpful customer service response. Fair and affordable rates. Great benefits.
Insurer: Pumpkin
By: Maria
Easy Enrollment
The enrollment process was easy to understand and use! We look forward to working with Spot.
Insurer: Spot
By: Alexandra Johnson
Love to support animal rescue
Love to support animal rescue. Very good insurance for our rescue.
Insurer: ASPCA
By: Candie Schroeder
I highly recommend Pet Insurance through Nationwide
My little French bulldog is 4 yr old and we have had insurance since we got her, when she was 4 months old. Each year, we more than get our money's worth. Maxine has allergies and goes to the vet often. The Nationwide website has a very simple claim submission. They are fast in their responses and cover all our needs. We wouldn't be without it!
Insurer: Nationwide
By: Johnna