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Fantastic customer service!
Fantastic customer service!
Insurer: Pumpkin
By: Tommy G.
Easy and reliable
Fetch pet insurance has been essential in helping us cover our furbabies’ vet expenses. The claims process is easy and straight forward. We have peace of mind that if anything comes up, it will be partially covered and our pets will never be denied the treatment they need. Thank you!
Insurer: Fetch
By: Ana
I have had Pets Best Insurance for Frankie
I have had Pets Best Insurance for my shih tzu Frankie for almost 4 years and I couldn't be happier with them! I will continue coverage and continue to receive excellent service from the Pets Best Insurance and I highly recommend them.
Insurer: Pets Best
By: Patricia Fitzgerald
We just signed up and have not filed…
We just signed up and have not filed any claims but expect a positive experience going forward.
Insurer: Pumpkin
By: customer
i have only had 1 bad experience with…
i have only had 1 bad experience with pumpkin and that was jennifer everyone else especially brittiney has been 1st class i would highly recommend pumpkin to anyone that needs pet insurance and i have......thank you russ johnson
Insurer: Pumpkin
By: rjohnson
This company is terrible
This company is terrible. I submitted two claims over an 8th month time period and they never provided any response to indicate whether those claims would be paid or not. Rather, they just kept sending e-mails stating that they had not received all of the medical records requested from a particular vet's office even after I obtained the records and sent them to the company myself more than once. In addition, the premium just kept increasing from the moment that I purchased the policies. I would not recommend this company to anyone.
Insurer: Embrace
By: Pamela Parkins
Amazing Support During a Scary Experience
We’ve had dogs in our family for most of the past 25 years but had never previously purchased pet insurance. We first considered insurance in early 2018 when we got a new puppy. Molly was 6 months old and tiny and we thought it was a good idea to purchase insurance for a little dog coming into a new family situation. After exploring our options, we decided on Trupanion for her. We later welcomed a second pup in the summer of 2019 and thought it best to enroll him also. This past August our little Molly became seriously ill with bloody diarrhea and dehydration and within hours we nearly lost her. Upon admission to emergency at the vet hospital, we called Trupanion to inform them of our situation. We were obviously upset and not sure what to do thinking we were going to lose our little dog. We spoke to a service representative who was extremely helpful and compassionate. We can’t speak highly enough about the service and support we received! Molly required extensive treatment and was in hospital for three days – eventually making a full recovery. During this very stressful time, Trupanion reps checked in with us twice. Molly was released on a Saturday, we submitted a claim on Sunday evening, and received approval and reimbursement within three days. We can’t say enough about the Trupanion staff who helped us through a very difficult time. Amazing customer service!
Insurer: Trupanion Canada
By: D. Robinson
Comprehensive and Easy to Use
The coverage is comprehensive, taking care of emergencies and preventative care. Filing and tracking a claim is easy. I highly recommend the insurance.
Insurer: ASPCA
By: Barbara
Puppy dog unexpected claims
We have had a few unexpected health scare with our young puppy that have been costly. It is reassuring to have this coverage for our furry baby. The claims are always processed quickly and the portal makes it so easy to do.
Insurer: ASPCA
By: Miriam
My new puppy needed immediate surgery…
My new puppy needed immediate surgery to save his life. Trupanion reps were compassionate and very helpful…at first some claims were ineligible but after taking the time to follow up with my vet and staying the course trupanion came through for me and helped make a very stressful situation manageable. I know we are all very quick to write a bad review when things don’t go as we want them to…I thought this company deserved a good and very honest review from my experience. Thanks trupanion. I’ll be spreading the word!!
Insurer: Trupanion
By: Doreen Painchaud