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Don't waste your time -save your money
I've seen a lot of great reviews for this insurance, but they did nothing but waste my time/money the past year and a half. I signed my cat up for insurance back in 8/2021 after he was diagnosed with asthma. He then had a bad health predicament 1/2023, out of nowhere he lost a lot of weight and stopped eating. I then used the insurance or attempted to...they took TWO MONTHS to give me an answer. The WORST part is they kept sending me emails saying "in review", "in review". I decided to chat with them two days ago asking what is taking so long? The woman tells me that they contacted my specialist three times for medical records (that didn't even exist for the time period they requested). I asked her why no one even bothered to tell me why this was still "in review". While on chat with the woman I called my specialist and within minutes they emailed/faxed the medical records that the insurance had been waiting on for weeks. Customer service might be fast to connect to, but the ones working the claims just drag their feet and don't give full communication. I personally work for insurance (car insurance), we would NEVER have someone wait a whole 2 months and give such vague communication like this. Really hope you guys look elsewhere after seeing this review...
Insurer: Trupanion
By: Allison Weisbroat
I have three greyhounds insured through…
I have three greyhounds insured through three different insurance company. My oldest greyhound is insured through Pets Best and they are absolutely terrible. I have claims going back four months. They take 40 days to process a claim at which time they deny the claim and close it for lack of medical records that have already been sent by my vets multiple times (which I verified). They promise to reopen claims, but they don't. Then I have to appeal the claims. Now I have learned it takes 90 days for an appeal to be processed. When I call customer service, I get conflicting information each time. Of course, they apologize every time I call which was once or twice a week. The amount of time tracking my claims and sitting on hold is beyond the pale.
Insurer: Pets Best
By: Suzanne Reep
When I signed up
When I signed up, I paid $70. Was told about getting some kind of package in the mail explaining everything. I have not received anything and had to already call to ask questions. I referred a friend but told her to wait cause I'm not sure anymore. Fir what the nice guy explained, not sure this is what I'm looking for.
Insurer: Trupanion
By: Candy villa
Best choice
I love the choices I have made and it was the right decision for me
Insurer: Spot
By: Denise Carter
I just love the way ASPCA cares for…
I just love the way ASPCA cares for animals, I've wanted to be a member for a long time because I have a strong love for animals as well.
Insurer: ASPCA
By: Rose Light
Great Customer Support
Great customer support answered my questions and assured me they had everything covered made me feel at ease
Insurer: Spot
By: Vanessa Mendoza
The pet owner gets to pick there plan.
The pet owner gets to pick there plan.
Insurer: ASPCA
By: Brian Johnson
I pay my insurance on time, how about living up to what is agreed take my deductible and pay me
It’s ridiculous, I have two Shitzu, I pay $200 a month for pet insurance from ASPCA. The veterinarian submitted three claims for Bella along with the receipt from the vet itemized. So I don’t understand what information they are looking for. To me they just don’t want to pay and it’s ridiculous and if I don’t get paid, I’m going to stop using ASPCA PET insurance AND THEN I’M GOING TO TAKE THEM TO SMALL CLAIMS COURT TO AT LEAST GET MY MONEY BACK FOR EVERY MONTH OF SERVICE THAT I DID NOT RECEIVE WHICH IS FROM THE BEGINNING.
Insurer: ASPCA
By: Rob H
Maverick
The gentleman that I spoke to was pleasant and explained the policy and the benefits. I was happy with what he said and started the insurance right then and there. I would highly recommend your company and have to some of my co-workers who have pets.
Insurer: MetLife
By: Renee
Results were fairly quick and good…
Results were fairly quick and good explanations in the EOB were provided.
Insurer: Pets Best
By: Diane