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The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
Insurer: Fetch
By: Melinda
The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
Insurer: Fetch
By: Melinda
Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
Insurer: Fetch Canada
By: Nicholas
The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
Insurer: Fetch Canada
By: Melinda
Great and consistent service!
Great and consistent service! Over the years, having pet insurance with Healthy Paws has come in extremely handy, reducing huge medical bills from my cat's conditions down to much more manageable amounts. Healthy Paws is alway very clear about what is / isn't covered and why, and is quick to evaluate and reimburse a claim.
Insurer: Healthy Paws
By: Darion
Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
Insurer: Fetch Canada
By: Nicholas Lalli
My dogs have been insured with Trupanion for 12 years now
I have two miniature australian shepherds that have been insured with Trupanion since they were 10 weeks old and they are now 12 years old. Trupanion has been a lifesaver. I did a lot of research before choosing Trupanion, and I feel like I made the best choice. They are wonderful to work with, caring and helpful. They process claims quickly! As you well know, no insurance is cheap, but Trupanion has more than paid for itself in my opinion.
Insurer: Trupanion
By: Nancy Davis
Enrollment
Very easy user site. Excellent coverage. Thank you!
Insurer: ManyPets
By: Sandy Fleming
Amazing Experience
When my collie needed an MRI and spinal tap, Trupanion immediately evaluated the claim and approved it. A few days later after the procedure, I submitted the final paid invoice to Trupanion, and they immediately approved it. Two days after that, Trupanion deposited the funds into my account, less my deductible. I only wish that medical insurers for humans were as accountable and timely as Trupanion.
Insurer: Trupanion
By: Brady