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Claims process for multiple pet policies is not very clear
Embrace generally seems to cover expected costs of wellness visits with the wellness "club" upgrade. I do find the claim process unclear and often a bit glitchy- the "diagnosis" button in particular often does not appear and you have to go back and forth through the screens in the claim uploading process to get it to reveal itself, which is annoying. I also am not clear if I can submit one claim for my two cats, who are always on the same invoice as I take them together for their annual wellness visits. Until this is clarified, I submit two separate claims, which is what the site seems to suggest is the fastest way to process. Wish that was clearer. Insurance is onerous to me in general- the vets used to process, now it's on the owners. Just grateful for future me that I can afford it with young cats so we can afford, with insurance help, anything that comes up as they age.
Insurer: Embrace
By: deanna webster
No Coverage, Money Stealing
Spot insurance does a fantastic job when it comes to hanging up over the phone. If your pet has any chronic disease or god forbid they get the same disease twice like periodontal disease. Know that it will not be covered, any cash you pay for a disease that happens more than once, even if it is a year apart, will not be covered. Also know that their service line does not help customers, they love to hang up if they feel that you are frustrated. Obviously when you get hung up on it makes a person feel way more frustrated. Go figure
Insurer: Spot
By: Joshua Myung
The lead time for review of claims is…
The lead time for review of claims is ve ru quick I’d say within a week very responsive and have had no real issues getting the care and support I need
Insurer: Spot
By: Matthew
Fast and fair seecixe
Trupanion processed our pet’s claim very quickly, communicated directly with the veterinary hospital regarding coverage and care. and covered the vast majority of the expense without any need for negotiation or appeals
Insurer: Trupanion
By: Rebecca
They paid my ER Veterainry clinic…
They paid my ER Veterainry clinic direct. The pre approval took less than a minute even though it was the middle of the night. I highly recommend Trupanion!!
Insurer: Trupanion
By: Carey
Easy process very fast and…
Easy process very fast and professional. Very happy with the service and I will recommend too many Thank you again spot
Insurer: Spot
By: Simon Howells
Super easy process to get reimbursed…
Super easy process to get reimbursed for claims. No complaints here!
Insurer: Spot
By: Allison
Spot makes it so easy to submit claims…
Spot makes it so easy to submit claims and it’s really helped me keep up on my pets needs and provides peace of mind for accidents if they occcur.
Insurer: Spot
By: Richard Martin
Great and easy to work with!
Great and easy to work with!
Insurer: Pets Best
By: Angie