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Easy and fast
It was easy and fast.
Insurer: Furkin
By: Yelena
Sophie my 6 month old cockapoo
I was very impressed with the customer service I received from Sophia, she explained everything in detail and was very friendly and didn't rush me.
Insurer: Trupanion Canada
By: Brenda
Glad we signed up
Super easy
Insurer: Trupanion Canada
By: Christina
I ?? Trupanion!
Wow- seamless! And the customer service was so pleasant! Stress free - Iâd recommend Trupanion to anyone who has a pet!
Insurer: Trupanion Canada
By: Liana
Excellent claims experience
Claims are submitted directly by my vetâs office. I have had coverage for my dog for 10 years now and have been very pleased with how claims are paid.
Insurer: Trupanion
By: Laura
Great Service
Easy to sign up and Max was friendly
Insurer: Trupanion
By: Allison
Convenient & Clear
easy via the smartphone app and quick review of the claim.
Insurer: Trupanion
By: Mindy
Submitted a claim and received a…
Submitted a claim and received a response the very next day. Great customer service and coverage 8s much more flexible than most pet insurance companies
Insurer: Pets Best
By: Randi Murphy
Poor Treatment of Long-Term Customers
I was a customer with Healthy Paws since 2016. I had surgery in 2022 and had some payment items change. Typically my bank forwards my information to new providers during a card change, but apparently that did not happen with HealthyPaws. When I finally noticed the payment issue after several months I called Healthy Paws to reinstate my service and they said they could not do that and I needed to re-enroll. I asked if they could waive the waiting period because I had been a loyal customer for years and never even filed a claim. They said they could not do that. I think this is a terrible way to treat a loyal customer who made an honest mistake. I will not be using this service again. To pre-empt their response - I used a different email for the account I had with them long-term. The email attached here is my new email.
Insurer: Healthy Paws
By: Lex
We finally chose a name for the new…
We finally chose a name for the new kitten and the rep made it very easy to update the account.
Insurer: Pumpkin
By: Cinnamon